How Drunk Yoga Enhanced Efficiency and Boosted Business Growth
Coaching • US
Background:
Drunk Yoga, founded by Eli Walker, is an innovative website that revolutionizes the yoga experience by combining it with a social drinking atmosphere. By offering unconventional yoga classes and events where participants can enjoy a few drinks while practicing mindfulness, Drunk Yoga has carved a niche in the fitness industry and promotes a fun and relaxed approach to wellness.
Challenge:
As Drunk Yoga gained popularity and attracted a growing customer base, Eli recognized the need for streamlined operations and efficient customer service to support the business’s growth. With the aim of delivering exceptional experiences and managing the day-to-day operations effectively, Eli sought remote talent who could provide operational support, handle customer queries, and assist with various aspects of the business.
1
Talent Hired
Healthcare
Industry
+160%
Customer Growth
200+
Hours Saved
Solution:
To address these challenges, Drunk Yoga partnered with DigiWorks to hire a remote professional from South Africa who could contribute to the company’s operations and assist Eli with different aspects of the business.
Role: Operations Support
The remote talent played a vital role in streamlining operations, improving customer service, and supporting Eli in managing the diverse aspects of the business.
Responsibilities:
1. Day-to-day Operations:
The talent efficiently managed day-to-day operations, ensuring smooth workflow and coordination across various departments. They facilitated effective communication and collaboration between team members, enhancing overall operational efficiency.
2. Customer Queries:
The talent skillfully handled customer queries and provided timely and helpful responses. By addressing customer concerns promptly and with a friendly approach, they enhanced the overall customer experience and fostered customer loyalty.
3. Inbound Lead Management:
The talent effectively managed inbound leads, qualifying prospects, and forwarding potential opportunities to the appropriate teams for further engagement. Their proactive approach to lead management contributed to an increased conversion rate and revenue growth.
4. Business Assistance:
The talent provided valuable support to Eli in managing different parts of the business. They assisted with tasks such as scheduling, coordination of events, data entry, and research, allowing Eli to focus on strategic business decisions and growth opportunities.
Results:
The collaboration between Drunk Yoga and DigiWorks, along with the contributions of the remote talent, led to notable outcomes and quantifiable ROI.
Enhanced Operational Efficiency:
With the support of the remote talent, Drunk Yoga experienced a 30% improvement in operational efficiency. The talent’s effective management of day-to-day operations, streamlined workflows, and coordination resulted in smoother processes and reduced administrative overhead.
Improved Customer Satisfaction:
Through the talent’s expertise in handling customer queries, Drunk Yoga achieved a 25% increase in customer satisfaction ratings. The prompt and helpful responses to customer inquiries fostered positive relationships, increased customer loyalty, and generated repeat business.
Increased Revenue Opportunities:
With the talent’s proactive approach to lead management, Drunk Yoga witnessed a 40% increase in lead conversion rates. The effective qualification of inbound leads and timely handoff to the appropriate teams contributed to an expanded customer base and revenue growth.
Quantifiable ROI:
The collaboration with the remote talent translated into tangible ROI for Drunk Yoga. The enhanced operational efficiency, improved customer satisfaction, and increased revenue opportunities resulted in a 35% growth in monthly revenue within the first six months of collaboration.
Testimonial:
“The partnership with DigiWorks and the remote talent we hired has been instrumental in streamlining our operations and achieving tangible ROI for our business. The talent’s expertise in managing day-to-day operations, handling customer queries, and providing valuable business support has led to enhanced operational efficiency, improved customer satisfaction, and increased revenue opportunities. With the support of the remote talent, we highly recommend DigiWorks to businesses seeking operational excellence and sustainable business growth.”
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