How Ecofresh Solutions Streamlined Operations and Relieved Founder Stress with DigiWorks
Local Service • New Zealand
Background:
Ecofresh Solutions, an eco-friendly cleaning company founded by Holly McKee in Auckland, New Zealand, offers a range of home cleaning solutions using biodegradable products sourced from The Eco Store. The company takes pride in providing customized cleaning services while prioritizing the well-being of clients, their families, and the environment. As the sole founder, Holly faced the challenge of managing all aspects of the business, leading to high levels of stress and limited scalability. To alleviate this burden and streamline operations, Ecofresh Solutions turned to DigiWorks, a platform connecting businesses with remote talent.
Challenge:
The primary challenge faced by Ecofresh Solutions was the overwhelming workload placed on the founder, Holly McKee. Handling customer inquiries, managing scheduling, and juggling operational tasks while ensuring the company’s eco-friendly standards were maintained became increasingly stressful and limited the company’s potential for growth.
2
Talent Hired
Local Services
Industry
+210%
Customer Growth
150+
Hours Saved
Solution:
To address these challenges, Ecofresh Solutions partnered with DigiWorks to hire a dedicated remote virtual assistant based in New Zealand, specializing in customer service and operations.
Customer Service and Operations:
The remote talent hired through DigiWorks played a crucial role in streamlining Ecofresh Solutions’ operations and alleviating the workload on the founder. They took charge of handling customer inquiries via email and phone calls, providing prompt and personalized responses. Additionally, the virtual assistant efficiently managed the scheduling of cleaners, ensuring optimal utilization of resources and timely completion of cleaning tasks.
Results:
By leveraging DigiWorks and hiring a remote virtual assistant for customer service and operations, Ecofresh Solutions, led by Holly McKee, achieved significant results in terms of improved operational efficiency, reduced stress levels, and enhanced scalability.
Improved Operational Efficiency:
With the assistance of the remote talent, Ecofresh Solutions experienced improved operational efficiency. The talent effectively managed customer inquiries, providing timely and accurate responses. This streamlined the communication process and enhanced the overall customer experience. Furthermore, the talent efficiently scheduled and coordinated cleaners, ensuring optimal utilization of resources and smoother workflow management.
Reduced Stress Levels for the Founder:
By outsourcing customer service and operational tasks to the remote talent, Holly, experienced a significant reduction in stress levels. The burden of managing all aspects of the business was alleviated, allowing her to focus on strategic decision-making, business growth, and ensuring the company’s eco-friendly standards were met.
Enhanced Scalability:
The virtual assistant’s involvement enabled Ecofresh Solutions to scale their operations effectively. With the streamlined processes and optimized resource management, the company was able to handle a higher volume of customer inquiries, accommodate more cleaning appointments, and expand their service offerings. This enhanced scalability opened up opportunities for increased revenue and market reach.
Overall:
Overall, the partnership between Ecofresh Solutions and DigiWorks, facilitated by the hiring of a remote worker for customer service and operations, brought significant benefits to the company. Holly’s stress levels were reduced, operational efficiency improved, and the company’s potential for growth and scalability expanded. By leveraging remote talent through DigiWorks, Ecofresh Solutions achieved a more sustainable and successful path towards their eco-friendly cleaning mission while creating a healthier work-life balance for the founder.
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