Local Service • UK
Maid in Bury is a reputable cleaning company based in Bury, UK. Founded by Elizabeth Sharpe, the company specializes in providing high-quality house and office cleaning services to clients in the local area. With a commitment to professionalism, reliability, and customer satisfaction, Maid in Bury has built a strong reputation in the cleaning industry.
As Maid in Bury expanded its client base and faced increasing demand for its services, Elizabeth realized the importance of delivering exceptional customer service to differentiate the company from competitors. Additionally, managing cleaner schedules and coordinating customer support inquiries became overwhelming for Elizabeth to handle on her own. She sought a solution to enhance customer satisfaction, streamline operations, and achieve measurable ROI.
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To address these challenges, Maid in Bury partnered with DigiWorks to hire a remote talent from South Africa who possessed the necessary skills and personality traits to excel in the role of Customer Service + Operations.
Role: Customer Service + Operations Support
The remote talent played a pivotal role in transforming customer service and optimizing operations to drive business growth and success.
Responsibilities:
Cleaner Schedule Management:
The talent efficiently managed the schedules of Maid in Bury’s cleaning staff, ensuring optimal allocation of resources and timely completion of cleaning tasks. They utilized a scheduling software to create well-organized and efficient schedules that maximized productivity and customer satisfaction.
Customer Support:
The talent provided exceptional customer support, promptly addressing inquiries, concerns, and requests from clients in a friendly and professional manner. They displayed excellent communication skills, both over the phone and via email, ensuring clear and effective communication that exceeded customer expectations.
Ad Hoc Administrative Tasks:
The talent successfully handled various administrative tasks, including data entry, document organization, and appointment scheduling. Their organizational skills and attention to detail contributed to streamlined operations and improved overall efficiency.
Phone and Email Communication:
With their friendly and personable demeanor, the talent excelled in phone and email communication. They provided prompt responses, actively listened to customer needs, and offered suitable solutions, thereby enhancing customer satisfaction and building lasting relationships.
The collaboration between Maid in Bury and DigiWorks, along with the contributions of the remote talent, yielded significant results and measurable ROI.
Enhanced Customer Satisfaction:
With the remote talent’s dedication to providing exceptional customer support, Maid in Bury experienced a 40% increase in customer satisfaction ratings. The talent’s friendly and helpful approach, combined with effective problem-solving skills, significantly improved the overall customer experience.
Streamlined Operations:
By efficiently managing cleaner schedules and optimizing resource allocation, Maid in Bury achieved a 30% improvement in operational efficiency. The talent’s effective coordination ensured smoother workflows, reduced scheduling conflicts, and increased productivity among the cleaning staff.
Increased Customer Retention:
Through their diligent customer support efforts, the talent helped Maid in Bury achieve a 25% increase in customer retention rates. Their personalized and attentive communication fostered strong relationships with clients, resulting in repeat business and enhanced brand loyalty.
Quantifiable ROI:
The collaboration with the remote talent translated into tangible ROI for Maid in Bury. The enhanced customer satisfaction, streamlined operations, and increased customer retention led to a 20% growth in monthly revenue within the first six months of collaboration.
“The partnership with DigiWorks and the remote talent we hired has been instrumental in transforming our customer service and driving measurable ROI for our business. The talent’s exceptional skills in managing cleaner schedules, providing top-notch customer support, and handling administrative tasks have exceeded our expectations. Thanks to their efforts, we have experienced significant revenue growth and strengthened our position in the market.” – Elizabeth Sharpe, Founder of Maid in Bury
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