OUTSOURCING CUSTOMER SERVICE COMPANIES
Aug 4, 2025 • 5 min read
Customer service has evolved from an essential function into a key driver of business growth and operational success. To meet these customer expectations, many companies are turning to customer service outsourcing solutions. Most businesses using customer service evaluated by Digiworks saw significant improvements in operational efficiencies together with better service quality according to survey results.
Most businesses using customer service virtual assistants evaluated by Digiworks saw significant improvements in operational efficiencies together with better service quality according to survey results.
A recent survey involving 1500 owners and executives from different industries shows the importance of working with dependable customer support companies.
This trend aligns with broader market developments. The global Business Process Outsourcing (BPO) industry is projected to grow at an Annual Growth Rate (CAGR) from 2020 to 2030. Organizations achieve efficiency goals through outsourcing which delivers economic advantages that support their essential business processes and essential business functions.
Outsourcing to experienced customer service outsourcing companies gives organizations access to a dedicated team of trained agents, technical expertise, and a range of services including back-office support, administrative tasks, and sales services.
The Best Customer Service Outsourcing Companies
The demand for customer service outsourcing companies is rapidly increasing—and for good reason. Outsourcing emerges as an economical solution for offering advanced customer support coupled with smooth inquiry management because of ongoing company requirements combined with customers’ need for seamless experiences.
The global CX outsourcing market global CX outsourcing market was valued at $106.72 billion in 2023 and is projected to reach $171.81 billion by 2028, reflecting the rising need for scalable and high-quality customer service solutions that align with strategic business objectives.
This list presents top customer service outsourcing companies that combine service excellence with operational value through continuous support operations.
1. Digiworks
Digiworks maintains a position among leading organizations delivering customer service outsourcing services through cost-effective solutions for business expansion and superior customer support.
Since then, Digiworks has connected businesses with skilled Filipino professionals to handle a broad range of customer support services and business processes.
Specialties include:
- Virtual Assistance: Admin tasks, scheduling, email
- Call Center: Different modes of communication, live chat
- Digital Marketing: SEO, content, Google Ads, social media
- IT Outsourcing: Web dev, technical assistance, data entry
- Telemarketing: Sales services, lead generation, appointment setting
Why choose Digiworks?
- Cost Savings: Up to 40% less than local hires
- No Long-Term Contracts: Scalable solutions as needed
- 24/7 Assistance: Via multiple communication channels
- Tailored Services: For specific business requirements
- Fast: Smooth onboarding with dedicated agents
Digiworks is a reliable outsourcing partner for companies seeking high-quality customer experiences, reduced overhead costs, and improved Customer Support all without the challenges of managing a house team.
2. RPM BPO
RPM BPO is a customer service outsourcing company based in San Jose, California, with nearshore offices in Colombia and the Dominican Republic. The service delivers business enlargement along with front-end and administrative back-end capabilities.
RPM BPO bases its operations in the United States East and Central time zones to deliver services that match American market requirements with rapid responses.
Services Offered:
- Customer service outsourcing
- Sales outsourcing
- Back-office outsourcing
Nearshore customer support teams offer strong English skills and Spanish fluency, enabling authentic, personalized customer interactions. For small projects, customer support operations can launch in two weeks.
RPM BPO invests in customer support agents through training, fair pay, and development. Their scalable solutions.
Compared to many offshore teams, RPM BPO’s nearshore setup delivers better operational efficiencies and consistent customer experience, making it a solid outsourcing partner for U.S. businesses.
3. Back Office Betties
Back Office Betties specializes in a wide range of virtual legal receptionist services, from legal client intake to bilingual support (English and Spanish). The company employs staff in areas across the United States: Arizona, California, Florida, and Texas, serving clients across the U.S. and Canada.
Services for law firms include:
- Call answering and forwarding
- Appointment scheduling and reminders
- New client intake and lead qualification
- Outbound calls and follow-ups
- Webchat answering
- Custom script building
- Live call transfers
- Payment collection
Available Monday to Friday, 5:00 am to 5:00 pm PST, Back Office Betties stands out with its exclusive focus on law firms and a flat-rate unlimited call plan. The small team approach, with teams of six or fewer, ensures a personalized experience and exceptional customer service.
Services can be set up in under 24 hours, with a commitment to answering 90% of calls within four rings, never placing callers on hold.
4. HelpSquad BPO
HelpSquad BPO is a customer service outsourcing provider based in Hatboro, Pennsylvania, with virtual assistants across Europe, Central America, and South Africa. Founded in 2015, the company supports industries such as healthcare, e-commerce, finance, IT, and education. Alongside BPO services, HelpSquad develops proprietary software and AI-driven solutions to improve customer interactions.
Services include:
- Multichannel Support: Live chat phone, email, SMS
- Technical Support: Troubleshooting and problem resolution
- Back-Office Operations: Data entry, research, administrative tasks
- Sales and Lead Generation: Appointment setting, customer retention strategies
- Healthcare Services: HIPAA-compliant patient communications, appointment scheduling
HelpSquad offers scalable solutions, AI integration, and flexible staffing options. Partnering with the company provides clients worldwide access to round-the-clock support together with economical service options that scale up within 48 hours for certain solutions.
5. Integra
Integra Global Solutions is a leading business process outsourcing (BPO) company specializing in customer service outsourcing. With over 20 years of experience, Integra serves more than 850 clients worldwide, employing over 1,600 professionals across offices in the USA, UK, India, and the Philippines.
Integra focuses on automation and customer psychology, offering outsourcing solutions tailored to specific business needs.
Key services include:
- 24/7 customer care via live chat, email, and phone
- Inbound and outbound call center services
- Pre-sales and post-sales support
- Technical support
- Telemarketing and order taking
- Live chat support for websites
- Email support
- Multilingual support
- Accounting and bookkeeping services
- Revenue cycle management
- Software development
The standout features of Integra’s offerings consist of automated solutions together with customer psychology programs and certifications in ISO 27001 and GDPR standards and specific expertise in accounting along with property management and eCommerce fields.
6. Influx
The customer service outsourcing company Influx established its operations in 2013 to provide scalable support services mainly to eCommerce and SaaS and fintech and gaming brands. The company operates under a “follow-the-sun” model.
Key services include:
- Multichannel support: Live chat, email, voice, social media
- 24/7 customer assistance
- Dedicated agent teams
- Multilingual support
- Technical support
- Sales support
Influx offers flexible, month-to-month pricing with no lock-in contracts and can deploy teams within a week. Their fully managed service covers training, quality assurance, and management.
The scalable solution features seasonal adaptability and business growth capability through agents who have been pre-approved for delivering authentic customer interactions. The three-tier performance management system.
7. WOW24-7
WOW24-7 is an omnichannel customer service outsourcing company founded in 2016, based in Afton, Wyoming, USA. It provides 24/7 customer and technical support for businesses across various industries, with a focus on startups and small to medium-sized companies.
Its expertise spans IT, software development, SaaS, e-commerce, retail, consumer electronics, entertainment, tourism, and aviation.
Key services include:
- Omnichannel support via phone, email, chat, and social media
- L1 and L2 technical assistance
- Contact center management
- Content moderation, data management, virtual assistant services
- Multilingual support in 10+ languages
- Pre-sales and after-sales services
- Helpdesk services
- Data entry and management
With 24/7 availability across 24 time zones and multilingual support, WOW24-7 offers flexible scaling to match client needs. Companies can achieve cost savings of up to 60% compared to in-house teams, with customer satisfaction scores exceeding 96%.
WOW24-7 delivers high-quality service to clients through its industry expertise together with seamless omnichannel communication systems and strict quality assurance procedures that advance client business objectives.
8. Pure Moderation
Pure Moderation started its operations in 2006 by establishing base in Hanoi, Vietnam while expanding its offices throughout Asia. The business provides customized BPO solutions which target companies ranging from small to large organizations through its content moderation and customer support and data management.
Key Services:
- Live Chat Support
- Ticket Support
- Email Support
- Call Center Services
- Multilingual Support
Pure Moderation uses its strong operational scaling power together with multilingual support and tailored solution development to improve customer relationships. The company operates from its Vietnam base to its Thailand site and Philippines facilities alongside its locations in India and the USA displaying 95% employee retention over more than 15 years of existence.
Their company processes 350 million managed content items each month while applying AI across its platform.
9. Horatio
Horatio is a customer support outsourcing company founded in 2018, based in New York City. It specializes in personalized customer experience solutions for high-growth businesses across industries such as retail, e-commerce, financial services, healthcare, health tech, and travel and hospitality.
Key Services:
- Customer experience support
- Back office support
- Trust and safety services
- Compliance and fraud prevention
- 24/7 customer service
- Omnichannel communication
- Tech support
- Quality assurance
- Marketing campaigns
- Social media management
- Sales support
10. SupportYourApp
SupportYourApp is a Support-as-a-Service company founded in 2010, originally based in Kyiv, Ukraine, and now operating internationally.
The company provides secure technical, customer support, and CX services to growing businesses worldwide.
SupportYourApp has over 1200 employees (2000+ including SUP Group) and operates across eight international hubs in Latin America, Europe, Africa, the Middle East, and South-East Asia.
The company serves more than 250 clients from over 30 countries, offering support in 60+ languages. It is a PCI/DSS L1 Service Provider and ISO/IEC 27001:2013 certified, ensuring compliance with GDPR, CCPA, and HIPAA.
Key Services:
- 24/7 customer support (Front desk, Tier 1-3)
- Technical support
- Social media customer service
- CX services
- AI-powered support teams
- System setup and integration
- Back-office services (data entry, content moderation)
- Live chat support
- Multilingual support
SupportYourApp separates itself through its ability to provide support in more than 60 different languages. The company enables round-the-clock support due to unique scalability and adjustable solutions that meet changing client requirements.
Pro Tip: When evaluating outsourcing providers, request case studies or testimonials specific to your industry. This can give you a clearer idea of their expertise and success rate.
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What Is Customer Service Outsourcing?
Customer service outsourcing enables businesses to delegate customer interactions to third-party providers.
The outsourcing companies handle customer support inquiries in addition to complaint management which results in better service quality. The outsourcing principle benefits organizations of all scales by lowering expenses while enhancing business operations.
Types of Customer Service Outsourcing
Customer service outsourcing encompasses a variety of services, including:
- Phone Support: Customer service agents who receive special training process incoming and outgoing telephony communications.
- Email Support: Responding to customer inquiries, providing updates, and offering troubleshooting assistance.
- Live Chat: Real-time assistance for website visitors.
- Social Media Management: Managing customer inquiries on platforms like Facebook, Twitter, and Instagram.
- Multilingual Support: Providing assistance to customers in multiple languages.
Why Companies Choose Outsourcing
Reducing costs is a primary reason businesses choose to partner with outsourcing customer service companies. Over half of executives (57%) outsource to lower expenses. Building and developing a customer support team within an organization demands substantial time investment.
Outsourcing offers access to skilled professionals without the added costs of full-time salaries, benefits, and office space. Additionally, outsourcing enables businesses to:
- Expand customer support quickly without extra hiring.
- Provide 24/7 service to assist customers across different time zones.
- Conduct staff training for customer service specialists who will support technology, e-commerce and finance industry clients.
Key Services Offered by Customer Service Outsourcing Companies
Companies partnering with outsourced customer support companies can tailor their service offerings to meet specific business needs. Some of the most popular services include:
- Dedicated or shared customer support teams
- Technical support for troubleshooting and issue resolution
- Order processing and helpdesk services
- Outbound sales and telemarketing
- AI-powered chatbots for faster response times
These services enable businesses to maintain high-quality customer interactions without managing everything in-house.
Many businesses also use virtual assistant for call center operations. These assistants manage administrative tasks, manage customer service operations, and schedule appointments. Unlike traditional in-office agents, virtual assistants work remotely and can be scaled according to business demands.
How to Choose the Right Customer Support Outsourcing Firm
Business success depends considerably on selecting the proper customer service outsourcing company.
Both quality partners and poor selections affect company efficiency levels along with expenses, but selecting an ideal partner delivers better results. The selection process which includes strong structure allows companies to identify dependable outsourcing partners.
Key Factors to Consider
1. Industry Background
A customer service outsourcing company specializes in just one industry field. The specialization of customer service outsourcing providers might be solely in e-commerce inquiries together with SaaS services or financial services. Companies that understand your industry better will create improved customer results and make the most of advanced technology.
Example: Financial regulations should be examined by Collaborent Fintech services with outsourcing providers because their providers may lack financial regulatory expertise.
2. Technology & Infrastructure
Modern contact center outsourcing leverages AI-driven tools, CRM integrations, and omnichannel communication to enhance delivery and provide customer support solutions. The protection of customer data demands various strong security.
Pro Tip: Ask providers about their methods of using AI technology to reduce response time and optimize their customer communication system.
3. Scalability & Adaptability
Potential outsourcing partners’ needs can evolve with business growth or seasonal fluctuations. A trustworthy business collaborator should maintain high-quality service delivery while simultaneously handling core business operations.
Red Flag: Companies should arrange flexible terms in their long-term contracts to maintain business flexibility. Select providers who let you modify their services to align with your business goals.
4. Quality Control
Cost savings should never compromise service quality. A reputable outsourcing provider implements structured monitoring processes, such as:
- Regular evaluations of customer interactions
- Performance tracking (response times, issue resolution, satisfaction scores)
- Ongoing staff training
What to Watch For: Organizations that operate without customer satisfaction and key performance indicators tend to neglect quality standards.
5. Cultural Compatibility
Excellent customer experiences emerge from effective communication and mutual service orientation among teams. Select a provider according to their language abilities and cultural sensitivity.
Pro Tip: To evaluate how the outsourcing company represents your brand you should undertake a test phase involving limited member teams.
Steps to Find the Right Partner
1. Define Business Needs
Clarify the services you require before selecting a provider. Common considerations include:
- 24/7 customer support availability – do your services require staffing that can respond to queries at any time?
- Language proficiency requirements – how well do hires need to speak a particular language?
- Technical or specialized assistance – do you need your remote agency to provide niche workers?
Key Takeaway: Having a clear understanding of your needs simplifies the selection process and ensures a better fit with your outsourcing partner.
2. Research Providers
A quick search for top customer service outsourcing companies will yield many options, but thorough research is essential.
Where to Look:
- Industry rankings and reviews (e.g., Clutch, G2)
- Case studies and testimonials
- References from businesses with similar needs
3. Compare Proposals
Evaluating potential partners requires reviewing the following:
- Pricing models (flat-rate vs. per-agent costs)
- Service agreements (response times, training, escalation processes)
- Contract flexibility
Example: Companies use two payment methods: they bill their customers either by hours or successful ticket resolution.
4. Verify Reputation and Security Compliance
Before signing an agreement, confirm:
- Regulatory compliance: Ensure certifications like GDPR, PCI DSS, and HIPAA certifications.
- Client references: Gather direct feedback from past or current customers.
- Operational capability: Look for the option of a trial period before fully committing.
Pro Tip: Reviewing the service quality and reliability of a provider becomes possible by interviewing businesses that have already conducted work with them.
5. Set Clear Terms & Expectations
A well-defined agreement should outline:
- Response and resolution times
- Customer satisfaction goals
- Performance tracking and reporting
Red Flag: Companies should define key service terminology but refusal to do so reveals poor business practice standards.
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Pros and Cons of Working with an Outsourced Customer Support Team
Outsourcing customer service helps businesses to manage customer interactions efficiently and without being distracted from their growth. While many companies view it as a cost-saving solution that improves service availability, it also has potential drawbacks.
Here’s a breakdown of the benefits and potential downsides of working with outsourcing customer service companies.
Pros
The practice of outsourcing customer support delivers three main advantages that include cost reductions in addition to professionals with specialized skills and expanded customer service times.
1. Lower Costs
Many businesses turn to customer service outsourcing companies to reduce expenses. Building an in-house team involves hiring, training, and providing benefits, all of which can quickly add up.
Outsourcing provides access to trained professionals at a lower cost, especially in regions with lower wages.
2. Access to Skilled Professionals
Businesses gain experienced support agents from Top customer service outsourcing companies through employee training investments which eliminates training costs for companies. The teams provide efficient customer inquiry handling to boost service quality.
3. Round-the-Clock Availability
Throughout days and nights customers demand speedy responses from service agents. Through global operation of customer support services businesses can maintain non-stop service by eliminating the need to staff multiple shifts of workers. Corporate benefits highly from this system since they manage global customer bases.
4. Flexible Scaling
Support requirements from businesses undergo changes that affect demand levels across different periods of the year. Through outsourcing customer support services businesses can adjust their team size according to demands without facing difficulties in staffing or firing operations.
5. A Good Option for Startups
Outsourcing customer service for startups enables new businesses to provide professional support without the high costs of an in-house team. The resources of startups should focus on growth initiatives while they maintain reliable service for their customers.
Cons
The practice of outsourcing provides benefits yet presents three main drawbacks which include insufficient communication and security risks and reduced direct control.
1. Possible Communication Gaps
All outsourced customer support firms execute language proficiency and cultural understanding at different levels. The way customers communicate with their service providers affects satisfaction rates when these styles do not align.
2. Less Control Over Daily Operations
When businesses outsource customer service, they depend on external teams to represent their brand.
Customer service outsourcing companies with leading status execute quality standards but businesses retain minimal authority to monitor the management of customer interactions.
3. Security Risks
Security problems emerge for businesses because they need to share sensitive customer information with outsourcing partners. Companies must follow strict business evaluation procedures to guarantee customer data security by evaluating the security systems of their outsourcing customer service providers.
4. Adjustment Period
The shift to an outsourced team needs an extended period of duration. Companies need to implement new workflows while teaching external agents about brand standards before monitoring.
Pro Tip: Keep a dedicated internal liaison to oversee outsourced operations. This ensures alignment with your brand and customer expectations.
Conclusion
Outsourcing customer service companies help businesses cut costs, scale fast, and offer 24/7 support.
The best providers enhance customer interactions, boost response times, and deliver industry-tailored services.
Choosing the right partner means more than ticking boxes. A strong outsourcing team understands your brand, keeps customers happy, and adapts as your business grows.
The right provider becomes an extension of your company, maintaining service quality while reducing the burden of in-house hiring.
Take time to compare your options. Whether you need multilingual support, AI-powered chat, or niche services, smart choices improve satisfaction and efficiency.
Looking to manage customer interactions better? Now’s the time to outsource—Get started today!
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