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1. They Keep Customers Happy

A recent survey found that nearly half of consumers say they’d rather talk to a live person over a computer or smartphone. And while it’s true that humans aren’t always the most efficient way to handle customer issues, there are still plenty of situations where a real person makes sense. A customer service VA provides a personal/human touch that your customers will appreciate!

2. Round-the-clock availability

A lot of businesses require customer service coverage 24 hours a day, seven days a week to deal with customer demand. This is especially true during holiday periods and peak seasons. If you don’t constantly provide excellent customer service, you won’t build a loyal following. You might even lose some customers. Hiring a customer service VA gives you the flexibility to hire people who don’t work traditional business hours and who are able to cover all your most important times!

A good reputation is built through consistency. Make sure your team members are available whenever needed. Don’t wait until the next day to return calls. Respond quickly to emails and messages. Be prompt in responding to social media comments and get ahead of customer complaints.

Your customers expect instant responses to their questions or concerns. They want to know what’s happening immediately. When someone asks about a product or service, it’s important to answer within minutes!

3. Customer satisfaction skyrockets

Customer service is key to customer retention and increased loyalty. If you want to retain customers, you must provide excellent customer service. A recent study found that 85% of consumers are willing to pay extra for better customer service and hiring a customer service VA will give your customers access to consistent proactive customer service.

Customers will feel like VIPs when you treat them well. Make sure you always respond promptly to emails and phone calls. And don’t forget to ask your customer support VA to thank your customers for choosing you!

4. Impress potential customers

A good reputation will help you acquire more clients and grow your customer base significantly. In fact, according to a study conducted by Microsoft, a positive online review can increase conversion rates by up to 40%. This is because people trust reviews posted online over those written by friends and family members.

When you hire a virtual customer service representative, you’ll gain access across multiple platforms, including social media sites like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and can ensure your online reputation remains positive and appealing to new customers. Customer service VAs can take care of customer complaints as soon as they come in!

5. Consistency

Virtual customer support assistants are a great way to ensure consistency across different channels. You can easily scale up or down based on demand. They can also take care of repetitive tasks like checking account balances, sending invoices, and other customer service admin tasks. While allowing you and the rest of your team members to focus on what you do best. Consistency is key to customer loyalty and satisfaction!

6. Multi-channel support

Multichannel support enables companies to offer multiple channels of communication to their customers. This includes email, phone, chat, social media, etc.

A virtual customer support assistant will allow you to answer questions and resolve issues quicker on every platform which is a must when it comes to overall customer experience.

Customers expect multi-channel support from businesses today. They want to know where to go for information about products and services, how to pay, what to do next, and much more.

7. Increase efficiency and focus on core responsibilities

Customer service agents are often tasked with handling repetitive tasks. They might perform basic functions such as taking customer feedback, answering questions about products and services and providing information regarding account balances and transactions. While some companies prefer to hire full-time employees for these roles, others opt for customer service VAs. customer service VAs allows companies to save money, reduce overhead costs, and free up resources to focus on core activities.

A good customer service virtual assistant will help your business grow. They can free up your time to focus on running your business, allowing you to spend more time doing what you love instead of time-consuming, mundane tasks.

8. Scale With Ease

Small businesses often struggle to keep up with fluctuating demands, especially during peak periods. This is where customer service virtual assistants come into play. They can take over answering emails, taking calls, and managing responses and reviews on your social media accounts. This frees up a lot of your time to focus on your business growth.

Customer service VAs allow companies to scale quickly without having to hire additional employees. In fact, some studies show that virtual customer support costs are less than half what it costs to take on another on-site employee.