Digiworks is frequently recognized in the media for its ongoing efforts to become the world’s largest outsourcing company, providing exceptional customer support and innovative solutions across industries.
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Digiworks serves as a customer support outsourcing provider which serves organizations of all capacities. Our analysts based globally serve customers with high-speed support services.
How customer support outsourcing works with DigiWorks
Customer support outsourcing moves the daily queue of emails, chats, calls and tickets to a remote team that answers your customers in your name and follows your policies. With DigiWorks, the agents work only for your business: you meet the candidates by video, pick the agents who join and set their hours, while DigiWorks looks after contracts and payments. Many companies start with one or two agents on their busiest channel and add people as ticket volume grows.
- Who answers your customers: support agents you interviewed and chose, part-time or full-time, who learn your products and policies the way an in-house hire would
- Channels: email, live chat, phone and social media messages, worked from one shared queue so no customer gets two different answers
- Help desk tools: daily work in Zendesk, Gorgias, Freshdesk, Intercom or the ticket system you already use, with your own tags, macros and saved replies
- Coverage hours: shifts that follow your customers' time zones, including evenings, weekends and overnight where your volume calls for it
- Ecommerce orders and returns: order status, address changes, returns, exchanges and refund requests for Shopify and other online stores, within the limits you set
- Help center articles: turning repeat questions into knowledge base articles and saved replies, so customers can solve simple issues on their own
- Escalation: a clear route for bugs, billing disputes and account problems, so agents close routine tickets and pass the rest to the right person on your team
- Quality and reporting: regular ticket reviews and reports on first response time, resolution time and customer satisfaction scores
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What is customer support as a service?
It is a model where an outside provider supplies the people who answer your customers, so you do not have to recruit and employ a support team yourself. With DigiWorks, the agents you pick work in your help desk under your policies and brand voice, and DigiWorks handles their contracts and payments. You can add agents or switch them as your needs change.
Which customer service tools will outsourced agents use?
They work in the tools you already run: a help desk such as Zendesk, Gorgias, Freshdesk or Intercom, plus your CRM, store admin and team chat. Name your tools in your brief, and the shortlist is drawn up against those criteria. Give every agent their own login so you can see who handled each ticket.
Does B2B customer service need different agents?
Often, yes. Business customers usually send fewer but more detailed questions about accounts, invoices, integrations or setup, and they expect one person to see each thread through. For B2B customer service, look for agents who write clearly, can explain a product step by step and know when to bring in your technical or account team.
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Megan Fraser (Founder)
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Thousands of Companies trust DigiWorks for Hiring Customer Support
Advantages of Outsourcing B2B Customer Support for Your Business
Frequently Asked Questions
We’re often asked these questions during Discovery Calls. DigiWorks helps startups, enterprises, and ecommerce teams access high-quality, cost-effective support solutions that outperform traditional in-house hiring costs.
What Are Outsourced Customer Support Services?
Customer support services enable businesses to direct their customer interactions to outside professionals who can focus on company expansion and creative development. Companies such as Digiworks lower their annual customer support expenses through the use of dedicated front-facing teams that deliver quality service to their customers.
Why Include Outsourcing in Your Global Strategy?
Customer support outsourcing is a popular choice for ecommerce companies aiming to expand into global markets, offering scalable solutions and multilingual capabilities to enhance customer satisfaction. Our company offers exceptional service from skilled customer support representatives with strong communication skills, effective communication practices, and active listening. With reduced costs and access to customer support team structures experienced in technical issue resolution and complex queries,
Why Choose Digiworks?
Digiworks delivers outstanding customer support success with experienced agents trained in the fundamentals of customer support. We prioritize positive experiences, accurate responses, and helpful customer transactions that leave a lasting impression on customers. From managing difficult customers to creating knowledge base articles and responding across all customer support channels, Digiworks strengthens customer relationships and boosts customer lifetime value across the entire customer journey.
What Types of Companies Has Digiworks Supported?
Over the years, Digiworks has assisted a wide range of businesses—from fast-growing startups to established multinationals. We’ve partnered with ecommerce companies, financial service providers, technology firms, and retail brands. Our experience spans different customer support team structures and various types of customer service.
What Outsourced Customer Support Services Does Digiworks Provide?
Digiworks offers high-quality customer support solutions, including email-based communications, live chat, social media support, and contact center management. Our customer-facing team is skilled in customer service interactions, technical issue resolution, and effective communication. We use customer support software and knowledge base documentation to streamline support. Our services also include training on customer service performance.
Can Digiworks Manage International Customer Support Services?
Absolutely. We operate across different time zones and languages, ensuring customer support success for global clients. We support preferred channels and offer human interaction in all customer contacts, using modern customer support platforms and customer portals to reduce customer effort score.
What Results Can You Expect from Digiworks?
Expect a positive impression, faster resolution times, and increased customer loyalty. With customer support professionals focused on operational metrics, your business goals align with outstanding customer success. From average handle time to holistic metrics, we ensure happy customers and long-term customer relationships.
Finding the Best Customer Support Team for Your Business?
Choosing the right customer support team company involves more than comparing costs—it means evaluating customer support skills, customer support success, and experience handling individual customers across the entire customer journey. At Digiworks, our customer support professionals bring years of experience and a deep understanding of the fundamentals of customer support. Our company delivers an exceptional customer experiences through human interaction, effective communication, and strong problem-solving skills that leave a positive impression on customers and drive customer loyalty.
How Digiworks Delivers Outstanding Outsourced Support
Digiworks initiates its outsourced customer support process by analyzing customer objectives and oral and written feedback obtained from customers. Our tailored customer support strategy combines customer support software with knowledge base articles for performance. Our customer support representatives handle customer issues across multiple channels for customers—like customer portals, contact center support, and email-based communications. By leveraging operational metrics, transactional metrics, and the Customer Satisfaction Score, we ensure high-quality customer support with reduced resolution times.
The Digiworks Advantage
Outsourcing customer support operations to provides significant efficiency gains and cost savings for businesses. Employing the global workforce for customer support leads to reduced costs as lower personnel expenses enable efficient service delivery for complex inquiries together with rapid responses which create exceptional customer satisfaction.
Customer service agents working through display advanced service capabilities as they solve technical problems in addition to providing fast accurate solutions for complex demands. The proactive system helps businesses build better customer loyalty and achieve superior Customer Satisfaction Scores in their operations.
Digiworks outsourcing enables businesses to acquire flexible resources that will multiply in response to changing customer demands along with incoming requests. Businesses maximize efficiency through resource allocation because of flexible outsourcing which cuts down manual operations to enhance customer experience.
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The Best Customer Support Company
Digiworks provides customer support with the highest quality standards prevailing throughout the entire market. First-class customer care quality represents our key priority. Customer satisfaction increases because we maintain a commitment to superior service delivery. Our strengths include:
Experienced Staff
Skilled personnel working as customer service representatives possess extensive experience to address every customer matter regardless of complexity or simplicity. Our team provides support through platforms they mastered during training while maintaining perfect communication practices.
Quick Response Times
The Digiworks team strives to provide rapid and correct resolutions for urgent customer inquiries since these requests tend to be time-sensitive. We deliver immediate reliable solutions to all customer inquiries using data-based decision systems and contemporary support management software anytime throughout the day.
Comprehensive Solutions
We design customized solutions combined with extensive customer support methods that fulfill special requirements of every client. We possess exceptional capabilities to address customers through various channels including self-service interfaces and mail-based help lines and personal interactions.
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David - Sales
🇿🇦 South Africa
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Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
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