What a dental virtual assistant does for your practice
A dental virtual assistant takes the front desk and back office admin off your team, so you and your chairside staff can stay with patients. Your assistant works remotely in your practice software, on the hours you set, as a part-time or full-time member of your team. Through DigiWorks you interview candidates, choose who joins and manage their work, while DigiWorks handles the contract and payments.
- Scheduling: booking, confirming and rescheduling appointments, and sending reminders before each visit
- Patient calls and messages: answering phone calls, emails and website inquiries about appointments, opening hours and next steps
- Insurance follow-up: checking insurance details before visits and following up on open claims
- Billing: preparing patient statements, recording payments and following up on unpaid balances
- Patient records: organizing patient files and keeping records in your practice software up to date
- Supplies: tracking equipment and supply orders and flagging items that are running low
- Recalls and marketing: sending recall and follow-up messages, and scheduling social media posts you approve
Run a medical or multi-specialty practice? See our healthcare virtual assistants for clinics and medical offices.
Is a virtual dental receptionist the same as a dental virtual assistant?
A virtual dental receptionist focuses on the front desk: phone calls, patient messages, booking and reminders. A dental virtual assistant can cover that work plus back office tasks such as insurance follow-up, billing and patient records. Tell us which tasks you need, and the candidates you meet are matched to them.
Can I hire a virtual assistant for my dental office part-time?
Yes. You can hire part-time or full-time, and you choose the hours, so your assistant can cover the times your phones are busiest in your own time zone.
How does hiring through DigiWorks work?
Share your tasks, software and hours. Candidates complete skills-based assessments before you meet them, you interview them by video and choose who joins, and DigiWorks takes care of the contract and payments. You can then train your assistant with your own checklists and SOPs.


