Virtual assistant hiring platform leadership status continues to be our main focus to demonstrate our commitment toward becoming a global outsourcing leader.
Hire a Virtual Assistant for Call Centers From
Current business operations face major difficulties delivering top-quality customer support to numerous phone calls within their fast-paced market environment. The solutions from Digiworks address market needs by delivering effective professional call center services that combine high-quality service with economic value. The Digiworks Virtual assistants handle all types of calls from incoming and outgoing requests while helping customers with support needs and lead acquisition and setting appointments among other duties.
Each member of our virtual customer service team employs advanced tools and contact center software to ensure the best possible customer experience. With Digiworks, you gain access to a flexible and scalable remote call center assistant workforce that reduces overhead costs while ensuring high productivity.
See what hundreds of founders who love hiring virtual assistants with us have to say.
Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
United States
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring a Call Center Virtual Assistant
Steps to Hiring a Virtual Assistant for Call Center
Users waste valuable time sorting through numerous unverified freelancers on standard online platforms. Through our streamlined approach Digiworks links medical practices with offshore assistants that match their exact service requirements.
Frequently Asked Questions
Whether you’re an entrepreneur or part of a globally recognized corporation, Digiworks is here to help you scale your operations and provide high-quality labor solutions that are delivered on time, all while keeping costs significantly lower than hiring locally.
How can a virtual assistant call center benefit my business?
A Virtual Assistant Call Center offers a variety of services that can significantly benefit your business, such as customer support, lead generation, scheduling appointments, gathering feedback, and much more. The services improve customer service and simultaneously strengthen your business through capability expansion.
How do Digiworks' virtual call center assistants enhance customer service?
Digiworks’ virtual call center assistants enhance customer service by delivering quick, professional, and tailored support. Through their product expertise combined with customer care expertise staff deliver precise and beneficial information to customers which generates better satisfaction.
What type of training do virtual call center agents undergo?
Virtual Call Center Agents receive extensive training that incorporates both customer service methods along with product information and telephone management skills coupled with technological proficiency. The training provides agents with the skills needed to meet all customer needs for your business.
Can Virtual Call Assistants Manage Both Inbound and Outbound Calls?
Yes, Virtual Call Assistants are fully equipped to manage both inbound and outbound calls, delivering a comprehensive call center service that handles customer inquiries, drives sales, and ensures proactive engagement with customers.
Why Digiworks is Recognized as a Leader in Outsourcing?
The practice of outsourcing has continued since past times yet businesses discovered during Covid-19 that they no longer needed local staff. The outsourcing model can represent a suitable solution when your business needs to reduce operational expenses and enhance operational effectiveness.
Digiworks excels in helping businesses of all sizes build efficient remote teams quickly. With a strong focus on superior education, dedicated work ethics, and robust remote work infrastructure, we match top talent to your unique business needs. Let Digiworks help you find the perfect fit and drive growth through outsourcing.
Will I Be Assigned a Dedicated Virtual Assistant?
We offer both part-time and full-time Virtual Assistant services, with the option of having a dedicated assistant who works exclusively for you. If preferred, we can also provide part-time assistance. Each assistant is carefully selected based on your specific needs. For your business, you’ll have the same person working with you consistently, allowing you to develop a strong foundation and to gain a deeper understanding of your business’s needs.
What Skills Do Your Virtual Assistants Possess?
Our selection criteria depend on outstanding English communication, high work ethic, university graduation and friendly personality in Virtual Assistants. All Virtual Assistants access quiet workspaces that provide high-performance computers combined with dependable online connectivity. Our outsourcing service covers a wide range of tasks, and one of the key skills we focus on is time management to guarantee tasks are completed effectively. Our agents are highly skilled in both verbal and written communication, and we assess their familiarity with the tools you regularly use before recruitment.
Advantages of Hiring a Digiworks Virtual Assistant
Business professionals obtain essential advantages when they delegate their virtual assistant requirements to service providers. Working from home attracts many freelancers because they can bypass traffic congestion and choose their day shift hours as well as perform work from their house. The ability to adapt working hours results in enhanced job satisfaction which creates both economic savings and higher production levels.
Implementing delegation for administrative work allows remote assistants employees to achieve mental independence from these responsibilities. The delegation of scheduling appointments together with email management as well as customer follow-ups allows you to concentrate on your strategic business objectives.
How Long Does It Take to Build a Team?
On average, it takes Digiworks about 14 days to post a job ad, thoroughly vet candidates, conduct extensive interviews, and integrate them into your team. We pride ourselves on ensuring we match the right employees.
How Do We Handle Recruitment?
Our hiring procedure follows standard on-shore recruiting methods while taking advantage of a considerably expanded candidate base. With a vast global talent pool, you can tap into a diverse range of skilled professionals, offering you a pool of applicants significantly larger than what you’d find locally. For every position you advertise, you can expect a much higher volume of qualified candidates to choose from. Digiworks manages all difficult procedures to ensure smooth service delivery. Our candidate screening process evaluates candidates in English abilities along with skills and aptitude to direct selection toward those most fit for your position. Your business requirements must be described thoroughly at the beginning of our interaction.
How Do Virtual Call Center Agents Handle High Call Volumes?
Through advanced call management systems Virtual call center agents handle their high call volumes efficiently. Service quality maintenance depends on three features that include automated call distribution and priority handling alongside call queuing techniques.
What Technologies Do Digiworks' Virtual Call Center Agents Utilize?
Virtual call center workers at Digiworks depend on innovative call center technologies including VoIP systems and CRM software and automated call distribution systems. Call center technologies improve business efficiency while providing top-notch services through integrated workflow connections.
How Can Virtual Call Center Assistants Be Integrated Into an Existing Team?
Virtual call center assistants require explicit roles definitions and efficient communication channels and workflows to merge well with current teams. Team productivity improves when virtual call center assistants receive adequate equipment along with needed information which promotes effective team collaboration.
How does Digiworks uphold the quality of its virtual call center services?
Digiworks ensures high-quality assistant call center services through rigorous agent selection, comprehensive training, and performance tracking using center management tools. We enhance customer engagement by analyzing customer feedback and refining customer service virtual assistants for a consistently positive customer experience.
How do you ensure service quality?
Our talent acquisition team carefully selects candidates for the perfect fit, ensuring agent productivity. We utilize AI-powered voice assistants and business process tracking to monitor employees’ experience, ensuring they start and end shifts as required. Digiworks helps define key performance indicators (KPIs) to improve business expansion and enterprise productivity.
Can I hire virtual assistants on a part-time basis?
Yes! We offer scalable solutions for customer care representatives, with a minimum of 20 hours per week. Our quality labor solutions support administrative duties, customer calls, and email management systems, providing cost-effective options without the commitment of full-time employees.
Can I set work hours? Do they accommodate overnight shifts?
The work hours you select can be customized and our contact center virtual assistants will operate within those scheduled periods. Our network professionals demonstrate flexibility and expertise in handling complex issues and customer complaints across various time zones. Major contact centers promote night shifts because they create strong communication channels between customers and maintain customer loyalty.
How to Manage Underperforming Virtual Assistants?
Digiworks takes care of this for you. If a virtual assistant isn’t meeting your KPIs or expectations, inform us, and we’ll handle performance management. If necessary, we can also facilitate termination and replacement to ensure your team remains efficient.
How Can I Pay My Offshore Employees?
You don’t have to! We take care of payroll as part of our service
How Does Digiworks Protect My Company’s Data?
While our virtual assistants work remotely, security measures operate as part of our rigorous system that protects all sensitive data. The security setup comprises remote desktop solutions and employees verification steps that include obtaining driver’s licenses or passports or other identification documents. If a rare event like security breach occurs, we have full legal recourse.
We find you the top 1% of virtual assistants globally for a fraction of the cost.
Thousands of virtual assistants globally go through DigiWorks’ skills based assessments. Our AI powered matching tool will then match candidates on factors to eliminate hiring bias.
With our platform, you can easily review, choose and interview the best virtual assistants based on your needs. Work remotely with your selected candidate. Choose your new team member based on skills!
Work with someone you can trust.
Navigating international payments, hr, and legal aspects for global remote teams is difficult. Our platform allows you to pay a subscription payment per talent and is built to ensure things follow the rules and you can work with your remote team safely.
Onboard, train and manage your global remote virtual assistant team.
Empower your virtual assistant teams with training, employee engagement, performance, development tools, and tracking features to fuel positive culture globally.
Join the small businesses that have loved DigiWorks to find, hire and manage their global remote team.
Talent on our platform have worked at companies like
Boost Your Customer Support with Digiworks' Expert Call Center Solutions
The Virtual Call Assistants of Digiworks demonstrate mastery in professional and empathetic management of various call center operations. The agents provide individualized customer support services while handling incoming requests with efficiency and conducting outgoing calls to reach prospects and customers. The virtual assistants demonstrate high capability in customer assistance by fixing problems and answering inquiries while providing essential product information to deliver smooth service. Virtual assistants powered by Digiworks operate with existing CRM and call center platforms to present personalized support which drives customer satisfaction alongside loyalty and operational efficiency improvement.
Inbound Customer Assistance
The Virtual Assistant Call Center at Digiworks provides sophisticated inbound customer assistance which handles inquiries together with concerns and service requests effectively and with professional care. The virtual agents at our company work to provide customers with an optimistic experience that leads them toward feelings of satisfaction coupled with loyalty.
Outbound Sales & Lead Generation
The Virtual Call Assistants from our organization achieve exceptional results in outbound sales opportunities and lead generation through their ability to find and speak to potential clients which extends your business operations. The virtual agents use persuasive communication methods to present offerings to customers while stimulating curiosity which leads to purchase activity.
Scheduling & Appointment Management
The scheduling and appointment management features of Digiworks Virtual Assistants operate smoothly to keep bookings and confirmations running efficiently. The optimized use of your calendar allows Virtual Assistants to provide improved customer interactions and better business operational efficiency.
Customer Insights & Surveys
Business growth depends heavily on obtaining customer insights through surveys. Through their feedback strategies The Call Center Virtual Agents build implementation plans to gather useful information which leads to service development and strategic planning decision-making.
Technical Support & Issue Resolution
The Virtual Call Assistants of our team deliver technical support combined with issue resolution by carefully assisting customers through solutions using both patience and specialized skills. Quick solutions provided by our assistant help users overcome problems while improving their experience with the product.
Order Processing & Status Updates
Order processing and status update operations at Digiworks Virtual Call Center function with precision to provide accurate information to customers about their purchases. The improved customer experience along with developed trust leads to higher satisfaction levels.
CRM Management & Data Organization
Our Virtual Assistants provide exceptional CRM system management and data organization abilities to maintain current customer records with easy access. Efficient CRM operations together with improved operational efficiency become possible when these systems are effectively managed by Virtual Assistants.
Multilingual Customer Support
The Virtual Assistant Call Center uses multilingual support to eliminate communication barriers which enables clear communication with diverse audiences. Thru this service your business reaches more markets and enhances customer satisfaction levels.
Tailored Call Center Services
The customized call center solutions from Digiworks are developed to address the exclusive requirements of every business model. Virtual Assistants at our company stand ready to deliver custom call center solutions which meet your business needs or implement novel service approaches.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
🇿🇦 South Africa
Antonio - Sales, Customer Service
🇲🇽 Mexico
Jonalou - Operations
🇵🇭 Philippines
Yomi - Sales
🇳🇬 Nigeria
Irish - Operations
🇵🇭 Philippines
David - Sales
🇿🇦 South Africa
One-Week No Risk Trial Period
Not sure about how to hire from emerging countries or what to expect? Join our platform and find out.
Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
Hear From Our Customers
Businesses are using DigiWorks to grow
Explore a world of talent, without borders.
More flexibility and freedom for small businesses and teams
Virtual Assistant Service Directory
Regardless whether you need help with accounting, Airbnb management, or social media management, we have the right solution for you. Explore our virtual assistant directory below to find the most suitable service for you.
- Insurance Virtual Assistant
- Property Management Virtual Assistant
- Dental Virtual Assistant
- eBay Virtual Assistant
- Shopify Virtual Assistant
- Call Center Virtual Assistant
- VA for Executives
- VA for SEO
- Real Estate Virtual Assistant
- Small Business Virtual Assistant
- Sales Virtual Assistant
- Legal/Lawyers Virtual Assistant
- Social Media Virtual Assistant
- Bookkeeping Virtual Assistant
- Amazon Virtual Assistant
- Airbnb Virtual Assistant
- Personal Virtual Assistant
- Marketing Virtual Assistant
- Data Entry Virtual Assistant
- Customer Service Virtual Assistant
- eCommerce Virtual Assistant
Ready to Hire Your Virtual Assistant?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
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