Hire the Top 1% eCommerce Virtual Assistants
At DigiWorks, we connect you with highly trained remote eCommerce VAs who manage your daily store operations, streamline workflows, and free up your time so you can focus on scaling your business.
- Expert eCommerce support for Amazon, Shopify, WooCommerce & more
- Dedicated full-time or part-time eCommerce assistants
- Global teams of vetted eCommerce talent
- Hire Talent
Trusted by 3,000+ businesses worldwide
Benefits of Hiring an eCommerce Virtual Assistant
eCommerce Platform Expertise
Our VAs are vetted for hands-on experience with Shopify, WooCommerce, Amazon Seller Central, Etsy, eBay, Magento, and other leading eCommerce platforms.
Founder-Led Approach
DigiWorks isn’t just a staffing service — we understand store operations, product workflows, and revenue optimization because we build and scale our own online businesses too.
Cost Advantage
Hire a top-tier eCommerce VA at a fraction of in-house hiring costs while maintaining high-quality execution across daily operations.
Store-Ready Talent
Your VA integrates seamlessly into your existing tools — including Gorgias, Klaviyo, Canva, Google Sheets, CRMs, inventory systems & fulfillment dashboards.
Dedicated Support
We manage performance reviews, upskilling, workflow optimization, and provide free replacements to ensure continuous, hassle-free delivery.
Why Choose DigiWorks for eCommerce Support Services?
Faster Hiring
Get matched with a trained eCommerce virtual assistant in under 72 hours. All candidates are vetted for product management, order processing, customer service, and marketing support.
Global Talent
Hire skilled eCommerce assistants from the Philippines, South Africa, Nigeria, Mexico, and more — delivering world-class results at affordable rates.
Remote-First Model
Our assistants thrive in asynchronous, system-driven environments, ensuring clear communication, fast task turnaround, and seamless cross-time-zone collaboration.
How It Works
1. Book a Call
Share your challenges and goals..
2. We Match You
3. Onboard Together
4. Start the process
5. Ongoing Support
Optional Trial / Guarantee
Test your eCommerce VA in your workflow — completely risk-free.
Service Breakdown
With DigiWorks, you’re not hiring a generalist — you’re hiring specialized eCommerce talent trained to manage daily operations, boost efficiency, and support growth.
Product Management
Maintain accurate listings, optimize product pages, update images & descriptions, and ensure all SKUs remain consistent across platforms.
Order Processing & Fulfillment Support
Your VA manages incoming orders, tracks shipments, coordinates with suppliers, and ensures smooth delivery experiences.
Customer Support
Deliver fast, friendly responses across chat, email & social channels. Handle refunds, FAQs, reviews & issue resolution.
Marketing & Store Promotion
Assist with social media posting, email campaigns, content scheduling, and basic design tasks to help grow your online visibility.
Data Reporting & Store Analytics
Track store KPIs, prepare weekly reports, analyze customer behavior, and identify opportunities for optimization.
Video Customer Testimonials
Remodelmate
Logan Phillips (Head of Operations)
Start Up
Marketplace
United States
Remodelmate
Logan Phillips (Head of Operations)
Start Up
Marketplace
United States
Remodelmate
Logan Phillips (Head of Operations)
Start Up
Marketplace
United States
Remodelmate
Logan Phillips (Head of Operations)
Start Up
Marketplace
United States
Comparison Table
| Feature / Service | DigiWorks | Wishup | Bruntwork | Wing Assitant | Virtudesk | MyOutDesk |
|---|---|---|---|---|---|---|
| Start in 48 Hours |  | | | | | |
| eCommerce-Specific Training | ||||||
| Multi-Platform Support (Shopify/Amazon/etc.) | ||||||
| Dedicated Team Member | ||||||
| Free Replacement Guarantee | ||||||
| Global Talent Pool | ||||||
| 70% Cost Savings vs In-House | ||||||
| Order & Inventory Support | ||||||
| Customer Service Assistance | ||||||
| Marketing & Admin Support |
Founder Story
Rolphy
CEO (Founder)
Hi, I’m Rolphy!
DigiWorks was built on a simple belief: online businesses grow faster when founders stop drowning in repetitive work and start focusing on strategy.
I saw countless store owners struggle with product uploads, fulfillment issues, customer messages, returns, and marketing tasks. And I realized — these were tasks they shouldn’t be doing.
So I built DigiWorks to solve that problem.
Today, we help founders run smoother, faster, more profitable eCommerce businesses by giving them access to the top 1% of remote eCommerce virtual assistants worldwide.
We’re not here to be another VA agency.
We’re here to become the #1 partner for eCommerce founders globally.
And we’re just getting started.
— Rolphy
Find Out How DigiWorks Helps Businesses Hire Contractors
See a Few of Our 45k+ Pre-Vetted Candidates
Abdul M.
Machine Learning Engineer from Pakistan 🇵🇰
Seniority
Skills & Tools
SALARY
$1.4k
UP TO
$1.8k
Mia R.
Administrative Assistant from Philippines 🇵🇭
Seniority
Skills & Tools
SALARY
$0.8k
UP TO
$1k
Emily S.
Payroll & HR Assistant from South Africa 🇿🇦
Seniority
Skills & Tools
SALARY
$1k
UP TO
$1.3k
Elina V.
Accountant from Latvia 🇱🇻
Seniority
Skills & Tools
SALARY
$1.6k
UP TO
$2k
Industries We Serve
Our AI app development experts have experience across sectors, tailoring each solution to specific business needs.
- Healthcare: Predict patient outcomes, personalize care, and streamline diagnostics with AI-powered healthcare solutions.
- Finance: Leverage AI for fraud detection, credit scoring, algorithmic trading, and intelligent customer support.
- Retail & eCommerce: Deliver personalized shopping experiences, manage inventory, and optimize pricing with advanced data-driven models.
- Manufacturing: Implement predictive maintenance, supply chain optimization, and process automation powered by AI.
- Education: Build adaptive learning platforms and intelligent tutoring systems that personalize student experiences.
- Real Estate: Automate property valuations, enhance lead scoring, and deliver smarter market insights through AI analytics.
Meet The Talent
Top Talent, Transparent Compensation
We help you hire faster and retain high-performing eCommerce VAs by providing clear role definitions and transparent compensation.
eCommerce VA
(Entry Level)
- Product listing updates
- Basic customer service
- Order tracking
- Amazon/Shopify admin
Candidate Compensation
$900 – $1,400 / month (Offshore talent via DigiWorks)
eCommerce VA
(Mid-Level)
- Full product management
- Order fulfillment workflows
- Refunds/returns
- Customer support across all channels
Candidate Compensation
$1,400 – $2,000 / month (Offshore talent via DigiWorks)
Senior eCommerce VA / Store Manager
- Multi-store management
- Inventory oversight
- KPI reporting
- Supplier coordination
- Team supervision
Candidate Compensation
$2,000 – $3,000 / month (Offshore talent via DigiWorks)
What platforms do your VAs support?
Shopify, Amazon Seller Central, Etsy, WooCommerce, Magento, eBay, Walmart Marketplace & more.
Can I hire part-time?
Yes — part-time, full-time, and hourly options are available.
How do you ensure data security?
Every VA signs an NDA and follows strict data protection guidelines.
What if the assistant isn’t a good fit?
You get a free replacement within 30 days.
How fast can I hire?
Most clients are matched in 3–5 business days.
FAQs
3,000+ Happy Customers And Counting
Tyler Brooks
Owner - PeakGear Athletics (E-commerce)
“We were drowning in customer emails during Q4. DigiWorks found us a customer support rep who ramped in days, not weeks. Response times went from 36 hours down to under 6. Our brand finally feels ‘premium’ again because we’re communicating like one.”
PeakGear Athletics
Direct-to-consumer athletic apparel brand.
Elena Ramirez
Managing Partner - Suncrest Realty Group
“Paperwork and transaction coordination were killing us. Our VA from DigiWorks now handles listings, updates, offer tracking, and even MLS prep. She’s accurate, fast, and communicates better than some local hires we’ve had. We closed an extra 3 deals last quarter because our time freed up.”
Suncrest Realty Group
Residential real estate team
Jasmine Ward
Founder - Luna Social Agency (New York)
“I was skeptical about outsourcing creative work, but DigiWorks proved me wrong. Our assigned designer now handles social graphics, client revisions, and ad creatives. She’s consistent, fast, and on-brand. It’s allowed me to take on 4 more retainer clients.”
Luna Social Agency
Boutique creative and performance marketing agency.
Robert Chase
Owner - Cascade HVAC Services
“Our dispatch and admin workload kept growing, and local hires were hard to keep. DigiWorks placed an operations coordinator who handles scheduling, estimates, and follow-ups. She’s become part of the team. Customers keep commenting on how organized we’ve gotten.”
Cascade HVAC Services
Family-owned home services company
Hannah Scott
COO - BrightPath Behavioral Center
“We needed help with insurance verifications and patient coordination. DigiWorks matched us with someone who already understood US healthcare workflows. Our intake process is smoother, claims move faster, and our staff isn’t drowning anymore. The improvement has been very real.”
BrightPath Behavioral Center
Outpatient mental health clinic with 50+ weekly
Ready to Transform Your Online Store?
Delegate the repetitive work.
Focus on real growth.
Let Digi Works handle the rest
Capabilities of eCommerce Virtual Assistants
Product Listing & Store Management
Our eCommerce VAs manage product uploads, listing optimization, SKU updates, image organization, and category structuring to maintain a clean, high-performing storefront.
Store Marketing Support
Get assistance with social media posting, basic content editing, influencer outreach, email scheduling, and store promotions.
Order Processing & Fulfillment Coordination
Assistants handle order confirmations, shipment tracking, vendor coordination, return workflows, and timely customer notifications.
Data Entry & Reporting
Weekly sales reports, order summaries, competitor research, keyword tracking, and performance dashboards to support informed decision-making.
Customer Service & Inbox Management
We train VAs to respond to customer inquiries, manage support tickets, handle refunds, process feedback, and maintain high CSAT scores.
Customer Review & Reputation Management
Monitor reviews, request feedback, flag negative comments, and maintain a strong brand presence across platforms.
Marketplace Optimization
Whether you sell on Amazon, Shopify, WooCommerce, Etsy, or eBay, our VAs help optimize listings, improve search visibility, and maintain seller performance metrics.
CRM, Tool & App Management
Assistants work comfortably with tools like Klaviyo, Gorgias, Zendesk, Google Workspace, Canva, Trello, Notion, and more.
Inventory & Supplier Coordination
Your assistant tracks stock levels, updates inventory databases, communicates with suppliers, and prevents stockouts or overselling.
Basic Store Admin & Workflow Automation
VAs help streamline repetitive admin tasks and support automation workflows for faster, more efficient operations.
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How to Hire eCommerce Virtual Assistants the DigiWorks Way
By Rolphy
- Verified Expert in Design
- 8 Years of Experience
Hi, I’m Rolphy — thanks for taking the time to be here.
My journey into operations and remote talent wasn’t straightforward. It came from years of testing ideas, making mistakes, and pushing through long nights trying to create more with fewer resources. From a young age, business felt more natural to me than any textbook. I’ve always been the person who wanted to fix things, simplify processes, and build systems that actually work.
EXPERTISE
The turning point came when I started noticing a pattern — eCommerce founders were drowning in repetitive work. They were spending hours updating product listings, replying to customer messages, managing orders, fixing inventory issues, coordinating with suppliers, monitoring ads, and handling dozens of operational tasks that consumed their entire day. These founders were burnt out, overwhelmed, and losing the ability to focus on strategy and scale.
That frustration became the spark behind DigiWorks.
Today, DigiWorks exists to help founders escape the grind by giving them trained, reliable eCommerce Virtual Assistants who take over daily operations so they can finally focus on growth. Our clients include first-time store owners, fast-scaling Amazon sellers, Shopify brands, DTC companies, and multi-store operators who want freedom, efficiency, and a team they can trust.
And hiring with DigiWorks is intentionally simple — fast, structured, and fully managed.
Below is a complete guide on how to hire eCommerce VAs the DigiWorks way.
1. Share Your Requirements
The first step is understanding what your business needs. No two online stores operate the same way. Some require daily listing updates, others need a strong customer support assistant, and some need someone who can handle everything — from product uploads to fulfillment coordination.
During this stage, DigiWorks takes time to understand your workflow, tools, and operational goals.
Tell us exactly what you need help with
- Product listing & optimization
- Customer support (email, chat, tickets)
- Store optimization
- Multi-store management
- Order processing & fulfillment
- Supplier follow-ups
- Inventory and stock updates
- Basic editing, uploads, and store maintenance
- Reporting, admin, and daily recurring tasks
What platforms you use
We match VAs based on platform expertise:
- Shopify
- Amazon Seller Central
- Etsy
- eBay
- Walmart Marketplace
- Magento
- BigCommerce
Tools and systems involved
Such as:
- Gorgias
- Zendesk
- Klaviyo
- ShipStation
- Google Sheets
- ClickUp
- Asana
- Canva
- Helium10 (for Amazon sellers)
Your workload
- Part-time
- Full-time
- Flexible hourly support
Your long-term goals
Scaling to multi-store management?
Improving customer response times?
Optimizing listings for better conversions?
This clarity allows us to deliver a VA who fits your exact requirements and business maturity.
2. Get Matched With Vetted eCommerce VAs
Within 72 hours, DigiWorks sends you a shortlist of pre-vetted assistants who have real-world eCommerce experience.
Our vetting process ensures every VA has the right blend of platform knowledge, communication skills, and operational discipline.
Every VA is screened for:
Platform experience
Hands-on work with:
- Shopify themes & sections
- Amazon inventory dashboards
- Etsy tags & SEO
- eBay product rules
- WooCommerce order management
Product listing & optimization
They’re trained to:
- Upload products
- Optimize titles, descriptions, and tags
- Adjust images
- Manage product variants
- Manage product variants
- Follow marketplace guidelines
Customer support excellence
Your VA is ready to:
- Respond to customer messages
- Resolve complaints
- Handle tickets efficiently
- Manage refunds and replacements
- Follow your brand voice
Order workflows & fulfillment processes
Including:
- Coordination with suppliers
- Tracking updates for customers
- Managing delayed shipments
- Working with tools like ShipStation
- Updating order statuses
Inventory management
Monitoring:
- Stock levels
- Low-stock notifications
- Variant accuracy
- Basic forecasting
Reporting & analytics
Able to create or update:
- Daily/weekly sales dashboards
- SKU performance insights
- Refund/return metrics
- Customer support metrics
English communication
Clarity, speed, professional tone, and remote behavior are tested.
By the time you receive candidates, they are pre-trained, vetted, and ready to work inside your specific store setup.
3. Interview & Select Your VA
The next step is simple — meet the candidates and choose the one who feels like the best fit.
During the interview, you can:
- Review their eCommerce experience
- Test their communication style
- Ask scenario-based questions
- Review their past store responsibilities
- Discuss workflows you need them to follow
- Ask them to walk through a sample task
DigiWorks removes all hiring friction. You don’t need to sift through hundreds of resumes or train entry-level candidates. You’re only meeting qualified specialists from the start.
No recruitment stress. No long process. No unskilled applicants.
Once you select your VA, DigiWorks handles onboarding instantly.
4. Start Working Immediately
Your assigned VA integrates directly into your team, tools, and daily routines.
They join:
- Slack, Teams, or WhatsApp
- Your email inbox
- Shopify or Amazon dashboards
- Customer support platforms
- Inventory tools
- Your project management system
They follow your SOPs (and if you don’t have SOPs, they help you build them).
Your VA begins working within 24–48 hours of selection.
This allows you to offload tasks instantly and regain time for high-impact activities.
5. Scale Anytime
As your eCommerce business grows, your operations become more complex. DigiWorks makes scaling smooth, predictable, and fully supported.
You can:
- Add more VAs
- Promote to senior operations roles
- Bring in specialists (PPC, product research, inventory analysts)
- Build a full remote operations team
DigiWorks manages everything behind the scenes, including:
- Performance reviews
- Skill assessments
- Training & upskilling
- VA replacements (when needed)
- Quality audits
- Productivity monitoring
Whether you’re moving from 50 orders a month to 5,000, we scale your support team quickly and efficiently.
6. Continuous Support From DigiWorks
Our involvement doesn’t end after your VA starts working — we stay actively engaged to ensure consistent performance and alignment with your goals.
We provide:
- Dedicated account manager
- Weekly check-ins
- Performance evaluations
- Productivity monitoring
- Replacement support
- Workflow improvement suggestions
This ensures long-term stability and operational smoothness.
DigiWorks is not a “hire and disappear” service — we stay by your side throughout the journey.