Hire the Top 1% of Medical Billing Virtual Assistants
Hire a medical billing virtual assistant who prepares claims, follows up on unpaid ones, works through denials and posts payments. They work remotely in your billing software and in your hours. We find and vet the candidates, you interview a shortlist and you choose who starts.
Trusted by 3,000+ businesses worldwide
Why hire a medical billing virtual assistant through DigiWorks
Steady claim follow-up
Unpaid claims are checked on a regular schedule, so fewer of them sit forgotten at the bottom of a list.
Insurance checked before the visit
Coverage and eligibility are confirmed ahead of time, which helps your team avoid surprises when the bill goes out.
Your coders keep the coding
Your assistant works from the codes your providers or coders supply. Coding choices and clinical decisions stay with your licensed staff.
We handle the admin
Our team drafts the contract and pays your assistant every month. Your billing software, clearinghouse and payer logins stay in your name.
Clear and steady cost
Pay and our service fee show as two separate lines, so you always see what goes to your assistant and what goes to us.
Why Choose DigiWorks to Hire a Medical Billing Virtual Assistant?
Optional Trial / Guarantee
Experience Virtual Assistant on your workflow – risk-free.
Service Breakdown
There are several ways to get medical billing done. Here is how they compare, followed by the work a medical billing virtual assistant usually takes on.
An in-house biller
Gives you the most control, but hiring takes time, and the cost of an employee includes more than pay. A single biller also leaves a gap when they are away.
A billing company
Takes the whole job off your hands. You pay its fees, see less of the daily work and rely on its own process and software.
A part-time freelancer
Works for a small backlog or a single task. Billing needs steady attention, and a freelancer with other clients may not always be free.
A dedicated medical billing VA through DigiWorks
One person works in your billing tools every working day, learns your payers and leaves notes you can read. We do the search and vetting; you make the choice.
Claims and follow-up
Entering charges, checking claim details, sending claims, tracking their status and chasing the ones that stall.
Payments and patient accounts
Posting insurance and patient payments, matching deposits to your records and handling routine questions about balances.
Video Customer Testimonials
Remodelmate
Logan Phillips (Head of Operations)
Drunk Yoga
Eli Walker (Founder)
Ovalz
Marvin Harris (Founder)
Ways to hire a virtual assistant
You can hire in-house, through a freelance platform, through an agency, or through DigiWorks. With DigiWorks, candidates are pre-vetted, you interview them and choose who to hire, and contracts and payments are handled for you.
Founder Story
Hi, We're Monica & Rolphy!
We founded DigiWorks after seeing how broken hiring and team building had become: slow, expensive, and limited by geography. Companies were either overpaying locally or struggling to manage remote talent effectively.
We built DigiWorks to fix that. By combining global talent access with structured systems for hiring, onboarding, and performance, we make it possible for companies to build high-performing teams anywhere in the world.
Most business owners waste enormous time and cash because they don’t know how to hire, manage, or scale remote teams, especially technical ones.
We believe this is a fundamental shift. The best companies won’t be defined by where they hire, but by how effectively they build and operate global teams, and DigiWorks sits at the centre of that change.
– Monica & Rolphy
Zero-Risk Hiring Starts Here
See how a remote team member performs inside your workflow, completely risk-free.
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Industries we hire for
DigiWorks hires for companies in healthcare, finance, retail and ecommerce, real estate, education and other sectors.
Looking for Another Role?
Check out other roles to find candidates who fit your needs.
Transparent compensation
We help you hire and keep skilled virtual assistants with clear role definitions, transparent compensation and pre-vetted global talent. With DigiWorks, you always know exactly what your hire earns and what goes to us.
Compensation for a virtual assistant depends on seniority, skills and hours. Ask us for current rates.
Ready to hire a medical billing virtual assistant?
Tell us about your practice, the billing software and clearinghouse you use and the hours you need covered. We line up medical billing assistants with matching experience, you talk to them and pick your assistant. One call is enough to start.
What our medical billing virtual assistants do
Insurance and eligibility checks
Confirm a patient’s coverage before the visit and keep insurance details in your system up to date.
Charge entry and claim preparation
Enter charges from your visit notes and check that claim details are complete before anything is sent.
Claim submission and tracking
Send claims through your clearinghouse or payer portals and follow each one until it is paid or rejected.
Denials and appeals
Read denial reasons, fix errors, resubmit, and prepare appeal letters for your provider or billing lead to approve.
Payment posting
Post payments from insurers and patients, match deposits to your records and flag anything that does not add up.
Accounts receivable follow-up
Work through lists of unpaid and aging accounts, contact payers for updates and note what happened on each one.
Patient billing questions
Answer routine questions about statements and balances using your script, and pass disputes to your staff.
Reports for your manager
Prepare lists of open claims, denial reasons and unpaid accounts, so your team can see what needs attention.
A guide to hiring a medical billing virtual assistant
Medical billing is a chain of small steps. Insurance is checked, charges are entered, a claim goes out, a payer answers, a payment is posted and a patient receives a statement. If one step slips, money is delayed. This guide explains what a medical billing virtual assistant covers, where the role stops and how to set up the work so it goes smoothly. The steps are the same whether you run a small clinic or a larger group.
Where billing work happens in the cycle
Before the visit, an assistant can check coverage and eligibility. After the visit, they enter charges and prepare the claim for your provider or billing lead to approve. Then they send the claim, follow its status and deal with rejections or denials. When money arrives, they post it and match it to the deposit. Last, they answer routine patient questions about balances and report on what is still open. You can hand over the whole chain or only the parts that are piling up.
How this role differs from nearby roles
A medical virtual assistant mainly supports the front desk, scheduling and patient messages. Our healthcare virtual assistants page covers the wider set of clinic support tasks. A virtual administrative assistant handles email, calendars and general office work. A medical billing virtual assistant is the one who lives in your claims and payments. For a general helper in any field, start with our virtual assistant page.
What to decide before you hire
- Which billing software, clearinghouse and payer portals the person will use.
- Which tasks you want to hand over first, such as claim follow-up or payment posting.
- Who approves appeal letters and write-offs.
- Which hours you need covered, and who the assistant asks when a case is unclear.
- What the assistant may not do, such as choosing codes or giving medical advice.
Test before you choose
Give each finalist a short task using made-up or masked data. Good examples are a small list of unpaid claims to prioritize, a denial letter to read and answer, or a payment file to match against a deposit. Pay for the time. Compare how accurate the work is, how clear the notes are and whether the person asks sensible questions about your payers.
Interview questions to try
- A claim has been rejected twice for the same reason. What do you do next?
- A deposit does not match the payments you posted. Where do you look first?
- How do you decide which unpaid claims to chase first?
- What do you do when you are unsure about a code or a payer rule?
- Which billing software have you used, and what did you like or dislike about it?
Listen for examples from real work, with what went wrong and what they changed. Doubt anyone who says they never make mistakes.
Payer and specialty rules
Every payer has its own forms, deadlines and habits, and every specialty bills a little differently. A candidate who has worked with your type of practice will ramp up faster. Ask what they know about your specialty and your main payers, and have them show it on a sample case. Give them your payer notes and past denial examples in the first week, so they learn from your history.
Keep patient information safe
Billing files hold personal and health details. Give your assistant access to only what the job needs. Use your own secure systems and accounts, keep logins in your name and write down your privacy rules. Use made-up data for tests and training. Privacy duties depend on where you work, so check them with your own legal adviser before the first day.
Set a simple rhythm
In the first week, have the assistant watch your process and take on one small task. In the first month, talk at least once a week and review samples of finished work. After that, a short weekly note and a monthly review of open claims is usually enough. Ask for the same simple report each time so you can compare from week to week.
Reports worth asking for
- A list of open claims and what is blocking each one.
- A list of denials with the reason given and the next step.
- Unpaid accounts sorted by age.
- Payments posted and anything that did not match.
Mistakes to avoid
- Handing over the whole billing process on day one instead of one task at a time.
- Letting a contractor own your clearinghouse or payer accounts.
- Using real patient data in tests and training.
- Expecting the assistant to make coding or clinical decisions.
- Skipping regular reviews, so small errors repeat for weeks.
Not sure the role fits? Read our medical virtual assistant page for front desk help, or start with our main virtual assistant page to see how hiring works.
