DigiWorks is a leader in outsourced contact center solutions—offering cost-effective, scalable support platforms designed to help businesses elevate customer experience and turn service into a competitive advantage.
Outsource Your Contact Center From Nigeria Vietnam Mexico South Africa Philippines
Outsourcing your inbound contact center and outbound contact center is the perfect solution for seamless, affordable, and exceptional customer experiences, as our team consists of experienced and dedicated professionals who provide excellent customer service experience and support with deeper insight – allowing you to concentrate on expanding your business. As your business aims to elevate its customer service – with much emphasis on customer communication via multiple communication channels, dependability, and client satisfaction – outsourcing your contact center is a clever tactic. So, dive in today to discover the difference firsthand!
Why Choose Contact Center Outsourcing?
DigiWorks Contact Center Services empower your business with real-time support across chat, phone, and social channels—enhancing customer satisfaction and driving growth through personalized, instant engagement.
Budget-Friendly
Outsourcing contact centers' customer service agents is advantageous for small businesses with limited budgets and may struggle to afford customer support staff elsewhere.
Exceptional Quality of Service
Widely known for a strong track record in delivering outstanding customer service, many outsourcing regions boast a vast amount of talented, highly skilled, and well-trained professionals who are dedicated to maintaining a high standard of service.
Strong Cultural Alignment
To facilitate smoother customer conversations and a better understanding of customer needs and customer expectations (and preferred channels), each outsourcing destination offers a culturally suitable market.
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Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
United States
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring Contact Center
Why is DigiWorks Your Ideal Partner?
Frequently Asked Questions
It does not matter whether you are an entrepreneur or an ASX-listed company; DigiWorks supports your customer base growth by providing high-quality labor solutions that are delivered on time and at a significantly lower cost than local hire.
What are the advantages of outsourcing a contact center?
Several advantages are associated with outsourcing, including access to a well-educated, English-speaking talent pool, significant cost reductions due to lower labor expenses, and the opportunity to utilize advanced cloud contact center technology and contact center infrastructure – giving your business a competitive edge.
What services can a contact center offer?
A multichannel contact center can deliver a wide range of services and advanced features, including real time customer issue resolution (specially on complex issues), customer relationship management, customer queries & customer calls handling, customer support, lead generation, technical assistance (call center software), appointment setting, and other variety of channel processing and digital channels handling.
How does outsourcing a contact center help businesses cut costs?
All thanks to lower labor rates, decreased overhead expenditures, and access to a highly skilled workforce that delivers quality service at a more affordable price, businesses can save significantly by outsourcing.
Why is an outsourced contact center strategy an ideal businesses decision?
Unlike traditional call centers, modern contact centers stand out as an excellent customer service strategy throughout the entire customer journey because they offer access to a well-educated, English-speaking workforce, significant cost advantages, and state-of-the-art advanced technologies and Interactive Voice Response that enhances contact center performance and supports effective and reliable service delivery.
How can businesses guarantee high-quality service when outsourcing a call center?
Ensuring excellent customer service requires businesses to partner with a reputable and knowledgeable call center provider and establish strong quality assurance protocols to monitor contact resolution, average handle times, customer effort score, customer behavior, customer feedback or customer survey, inbound calls and key metrics of qualified agent performance and maintain positive, consistent customer experience, agent experience and customer satisfaction levels.
What kind of training and support do contact centers offer?
Compared to premises contact center, cloud-based contact center agents provide customer service, technical support, and quality assurance, which offer comprehensive training to ensure agents are well-prepared to deliver consistent, high-quality service centers, and continuous improvement.
In what way does outsourcing a contact center enhance customer service?
Outsourcing different types of contact centers (even virtual contact centers and cloud contact center solutions) provides access to a skilled, English-speaking workforce, enabling operational efficiency and cost-effective operations and utilizing modern technology to ensure efficient enhancement of high-quality customer interaction – a customer engagement that results in customer loyalty.
The Digiworks Advantage
Exceptional talent is rare. So, DigiWorks does not focus simply on offering the lowest-cost solutions through offshore labor at the expense of quality. Instead, we deliver proactive customer services that meet the exceptionally high standards of top-tier management consulting firms at a significantly more affordable rate.
Our agent productivity enhancement training, developed by the founders of some top online businesses, equips our motivated and well-educated staff to deliver exceptional results with flawless English. This is why your DigiWorks team will consistently achieve deadlines and produce high-quality work at a fraction of your current operational costs.
DigiWorks offers not only world-class talent but also cost savings of 50 to 70% in comparison to other teams. Discover the DigiWorks difference and see the value firsthand.
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Talent on our platform have worked at companies like
Customer Support Solutions to Drive Your Business Forward
DigiWorks delivers premium contact center services designed for responsiveness, empathy, and professionalism. We specialize in high-quality voice, email, and chat support that ensures every customer interaction reflects our dedication to excellence. Businesses choose DigiWorks for our consistent ability to elevate customer experience and drive satisfaction. Our core strengths include:
Greater Focus on Your Core Contact Center Operations
When you partner with a contact center service or expert, you can concentrate on your core business strengths while freeing up valuable business resources. DigiWorks allows you to delegate your contact center functions to a skilled team that offers dependable and budget-friendly customer care and support.
Tap Into Top-Tier Talent
Many outsourcing regions are home to some of the world’s most capable and experienced contact center professionals. This is why, with DigiWorks, you hire a team of certified experts who are proficient in managing all customer requests and customer inquiries with speed, precision, and knowledge bases – directed through automatic call distribution.
Reduced Operational Costs
With DigiWorks, you receive exceptional customer service at a significantly lower cost. Outsourcing your contact center needs can be far more affordable than hiring and maintaining an in-house team, and so by tapping into extensive talent pool, you can cut down on overhead expenses and allocate more resources (such as automatic call distributor) towards expanding your business.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
🇿🇦 South Africa
Antonio - Sales, Customer Service
🇲🇽 Mexico
Jonalou - Operations
🇵🇭 Philippines
Yomi - Sales
🇳🇬 Nigeria
Irish - Operations
🇵🇭 Philippines
David - Sales
🇿🇦 South Africa
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Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
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