Hire the Top 1% of Remote Medical Billers
- Freelance contractors
- Full-time roles
- Global teams
Trusted by 3,000+ businesses worldwide
Why Choose DigiWorks?
Faster Hiring
Get matched with top medical billers in under 72 hours. All candidates are pre-vetted for U.S. healthcare billing expertise, compliance, and communication skills.
Risk-Free Hiring
No upfront costs. Start with a free trial, and every hire comes with our replacement guarantee — so you only pay if you’re fully satisfied.
Build Real Teams
Your biller isn’t a freelancer on the side — they’re a dedicated teammate, trained in your systems, aligned with your clinic’s goals, and committed for the long term.
Service Breakdown
Claims Management
Coding Review
Follow-Up
Patient Billing
Denial Management
Follow-Up
Video Customer Testimonials
Remodelmate
Logan Phillips (Head of Operations)
Start Up
Marketplace
Remodelmate
Start Up
Marketplace
Remodelmate
Start Up
Marketplace
Remodelmate
Start Up
Marketplace
Founder Story
Rolphy
CEO (Founder)
Hi, I’m Rolphy!
- Top 2% of vetted offshore talent.
- System-driven hiring + onboarding that actually works.
- A partner who gets it because I’m in the trenches building my own companies too.
- I want to take DigiWorks from $0 to $100M ARR.
- I want to build generational wealth for my team and partners.
- I want founders to look back and say, “DigiWorks is the reason my company scaled.”
Find Out How DigiWorks Helps Businesses Hire Contractors
See a Few of Our 45k+ Pre-vetted Candidates
Jose L.
Sr. Payroll Specialist from...
Jose L.
Sr. Payroll Specialist from...
$2.5k
$2.5k
Jose L.
Sr. Payroll Specialist from...
Jose L.
Sr. Payroll Specialist from...
Jose L.
Sr. Payroll Specialist from...
Video Customer Testimonials
Top Talent, Transparent Compensation
Virtual Medical Biller
(Entry Level)
- Bachelor’s degree or diploma in Medical Billing, Healthcare Administration, or related field
- 1–2 years of medical billing experience
- Basic knowledge of ICD-10, CPT, and HCPCS coding
- Familiarity with EHR/EMR systems like Kareo, DrChrono, or AdvancedMD
- Experience submitting claims and posting payments
- Strong attention to detail and ability to meet deadlines
Candidate Compensation
Virtual Medical Biller
(Mid-Level)
- Degree in Healthcare Administration, Medical Billing, or Accounting
- 3+ years of U.S. medical billing experience
- Skilled in full-cycle billing: charge entry → claims submission → payment posting → denial resolution
- Proficient in EHR and clearinghouse platforms like Athenahealth, PracticeSuite, or Kareo
- Strong understanding of HIPAA compliance, payer policies, and insurance guidelines
- Comfortable managing 100–200 claims per week
- Excellent problem-solving skills and ability to work independently
Candidate Compensation
Senior Virtual Medical Biller / RCM Specialist
- Advanced certification preferred: CMRS, CPB, or CPC
- 5+ years of medical billing and revenue cycle management experience
- Deep knowledge of ICD-10/CPT coding, payer contracts, Medicare/Medicaid billing, and appeals
- Proven track record of reducing claim denials and improving collection rates
- Experience leading denial analysis, reporting, and revenue optimization strategies
- Expertise with EHR/EMR systems, clearinghouses, and claims dashboards
- Ability to train junior billers and manage billing team operations
Candidate Compensation
What does a virtual medical biller do?
Why should I hire a virtual medical biller instead of an in-house biller?
At Digiworks, we prioritize customer satisfaction and high-quality execution. Our expert social media team has hands-on experience managing social media efforts across various social media platforms. The assessment of social media performance happens through analytics with metrics and listening tools for obtaining practical insights. Detailed analytics and proper post scheduling enable us to respond quickly with meaningful interactions.
Are DigiWorks’ virtual medical billers trained in U.S. healthcare billing standards?
Yes! Digiworks helps companies build customized social media approaches that fulfill their unique business requirements. To create an effective social strategy our social media experts inspect social media activity and audience engagement levels and business success metrics. Whether you need a social media content calendar, social media marketing agency support, or digital marketing communications expertise, we provide valuable insights and relevant content.
Through our social media management platform, we offer automated reports, custom reports, and seamless integration with Google Ads, Facebook Ads, Google Analytics, and Google Search Console to optimize your digital marketing efforts.
How does DigiWorks ensure HIPAA compliance and data security?
Digiworks has social media experts with years of practical experience across the social media sector through their social media management expertise. Experts at Digiworks use their knowledge to devise content posts while arranging publication dates and oversee online content distribution across multiple social channels. Their knowledge spans social media strategy, social content creation, and social media marketing campaigns. Moreover, they stay updated on the latest social media trends and utilize social media management tools to ensure optimal engagement with social media users and boost the overall social presence of our clients.
What billing software and EHR systems can DigiWorks’ billers work with?
At Digiworks, we recognize the importance of reputation management in the digital age. Our social media specialists utilize social listening features and advanced tools to monitor online activity across social media networks. We operate actively to handle customer service through our efforts to answer negative assessments and responses to deliver quicker responses and better customer satisfaction. An implemented social media strategy enables us to build our clients’ Internet identity while converting customer opinions into business expansion knowledge.
How much does it cost to hire a virtual medical biller through DigiWorks?
Absolutely! Digiworks offers comprehensive social media analytics and social media performance reports. Our service generates comprehensive social media reports which monitor audience participation rates along with social campaign performances and social remarks.
Our team monitors social media performance and schedules posts through Social Media Analytics tools and Google Analytics to achieve peak time engagement. Through these reports organizations gain specific knowledge about their social media approach which enables them to make better decisions for enhancing their social media advertising achievements and business outcomes.
Can DigiWorks provide multiple virtual medical billers if my practice grows?
Digiworks establishes a culture of open communication which enables full transparency during social media project management with our customers. Our team of social media professionals provides ongoing support by giving updates along with answer queries and manage collaboration on every project. We achieve audience engagement through smooth communication by employing sophisticated social media tools across multiple social media channels.
Our software solution monitors social media performance metrics while handling profile supervision processes that keep clients constantly updated. Whether it’s social media content creation, social media posts, or implementing a social media strategy, we work closely with our clients to achieve their business success.
How do you match us with the right virtual medical biller?
At Digiworks, we excel in handling all aspects of social media advertising. From social media marketing campaigns and digital advertising to creating actionable strategies and analyzing social media analytics, our team offers social media management and social media marketing expertise. Our social media marketing management center focuses on achieving innovative results and expands our audience reach to maintain customer satisfaction.
Every marketing campaign receives tracking through Google Ads and Facebook Ads and Google Analytics which generates detailed analytics and custom reports. We aim to improve our social media methods so clients reach their marketing targets.
How quickly can I get started with a DigiWorks virtual medical biller?
At Digiworks, we believe in offering flexibility to our clients. There are no long-term commitments required for our social media management services. We provide two options to our clients who can hire us through individual projects or subscribe to continuous social media management services.
Our dedication to serving your requirements includes both our social media marketing strategies and our customized social media campaign solutions. The social media team remains fully prepared to deliver essential advice which supports your business growth and achievement.
FAQs
Stop Losing Revenue To Denied Claims And Admin Chaos.
3,000+ Happy Customers And Counting
Dr. Amanda Lee
Founder & Primary Care Physician — Horizon Family Clinic
Jose L.
Sr. Payroll Specialist from...
Sarah Johnson
Practice Manager — Peak Orthopedics
Raj Patel
CEO — NovaCare Urgent Clinics
Raj Patel
CEO — NovaCare Urgent Clinics
Capabilities of Medical Biller
Capabilities of Medical Biller
End-to-End Revenue Cycle Management (RCM)
- Charge capture & entry
- Claims submission & follow-ups
- Payment posting & reconciliation
- Denial management & appe
- Patient invoicing & collections
Real-Time Claims Tracking & Reporting
Insurance Verification & Prior Authorizations
Specialized Billing for Diverse Medical Practices
- Primary Care & Family Medicine
- Behavioral & Mental Health
- Orthopedics & Physical Therapy
- Surgery & Anesthesia
- Radiology & Imaging
- Dental, Vision & Other Allied Health Practices
Integration With Leading EHR & Billing Systems
- Kareo
- Athenahealth
- DrChrono
- AdvancedMD
- PracticeSuite
- Epic & Cerner (for enterprise practices)
HIPAA Compliance & Data Security
Denial Management & Revenue Recovery
- Investigate root causes of denials
- Correct coding and eligibility errors
- Resubmit claims quickly
- Appeal unjust rejections
- Track patterns to prevent future issues
Patient Billing & Payment Support
Performance Optimization Through Analytics
- Clean claim rates
- Denial percentages
- Days in accounts receivable (A/R)
- Payer-specific performance
- Track patterns to prevent future issues
Scalable Medical Billing Teams
Ongoing Support, Training & Compliance Updates
Hire a Virtual Assistant for Customer Service from
In today’s fast-paced business world, exceptional customer service isn’t optional—it’s essential. DigiWorks provides skilled virtual assistants for customer service who deliver professional, efficient support that strengthens client relationships and helps your business grow.
See what hundreds of founders who love hiring virtual assistants with us have to say.
Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring a Virtual Assistant for Customer Service
DigiWorks remains committed to strengthening our vision of solidifying our position as one of the world-class outsourcing providers with our expert virtual assistants for customer service.
How to Hire a DigiWorks Virtual Assistant?
Forget the hassle of scrolling through endless profiles and unverified freelancers on typical job platforms.
DigiWorks streamlines offshore staffing by connecting you with a carefully handpicked virtual assistant who meets your practice’s specific needs.
Frequently Asked Questions
Find answers to the most common questions about our services and processes.
What services do customer service virtual assistance provide?
DigiWorks customer service virtual assistants provide many excellent customer service tasks, including handling live chat and email communication, gathering customer feedback, responding to customer queries, providing phone support, processing and tracking orders, offering product-related assistance, addressing customer complaints, managing loyalty programs, and delivering customer support services across multiple platforms.
In what ways can a customer service virtual assistant enhance my customer support?
A virtual assistant can promptly and effectively resolve inquiries and issues, which helps boost customer service, increase client satisfaction, and build long-term customer loyalty by offering fast, dependable, and around-the-clock support.
How are your customer service virtual assistants trained?
Our customer service virtual assistants receive comprehensive training that covers effective communication, problem-solving strategies, in-depth product understanding, and up-to-date customer service tools.
How do virtual assistants for customer service handle busy customer service periods?
Adept in navigating high-traffic periods, DigiWorks virtual customer service assistants effectively prioritize requests and leverage advanced support tools without sacrificing service quality or response time.
What makes DigiWorks a leading outsourcing provider?
Outsourcing has become a cornerstone of modern business strategy, especially in an era where flexibility and efficiency are key drivers of success. The global shift toward remote work – accelerated by the COVID-19 pandemic – has shown that high-performing teams can be built and managed from virtually anywhere. DigiWorks is at the forefront of this transformation. Because our approach is rooted in understanding your business needs, identifying the right talent globally, and ensuring cultural alignment and productivity from day one, at DigiWorks, we do not just fill roles – we build remote teams that integrate seamlessly with your operations. Our global reach, agile recruitment process, and unwavering commitment to quality set us apart. We source top-tier professionals from diverse regions and time zones, and we ensure 24/7 operational capabilities and faster turnaround times. With remote work becoming the norm rather than the exception, companies that embrace strategic outsourcing gain a competitive edge. 65% of organizations that outsource do so to reduce costs, while 63% cite flexibility as a key benefit. DigiWorks delivers both – along with reliability, transparency, and a partnership mindset.
Will I have a dedicated customer service virtual assistant?
Yes, absolutely! DigiWorks assigns you a virtual assistant fully dedicated to your business, whether on a part-time or full-time basis. We carefully select the assistants based on your specific needs, and they remain with you in the long run. This allows you to build a strong working relationship and gives you someone who truly understands the culture of your business cooperation and whom you can learn from.
What key qualities do DigiWorks customer service virtual assistants bring to the table?
Not only does DigiWorks scout for virtual assistants with strong work ethics, English language skills, friendly attitudes, and university-level education, but we also ensure they have a quiet space to work, access to cloud-based tools, and high-quality computers. However, before we match candidates with your business, we assess their familiarity with the tools and platforms you use most frequently.
We prioritize excellent time management, one of the most valuable traits we look for. As a result, we produce virtual assistants who are efficient, well-organized, and effective communicators, both in writing and verbally.
Our customer service virtual assistants’ ultimate goal is to help you work more efficiently and maintain a consistent competitive edge, so your specific needs and willingness to provide training play a significant role in defining their responsibilities. Not only do they handle customer inquiries, manage live chats, oversee email correspondence, and provide support via social media platforms, including Facebook and X (Twitter), they also assist with ticketing systems, process orders, track customer interaction and customer feedback, and ensure seamless customer service delivery.
Besides all this, if you have any add-on needs, it is not a problem. Just tell your trusted virtual assistant, and they will actively take care of the rest.
What do I benefit from outsourcing customer service virtual assistants via DigiWorks?
Many professionals in top outsourcing destinations are drawn to remote virtual assistant roles because they offer the flexibility to work from home, skip long commutes, and offer convenient daytime hours. Outsourcing to these regions provides a win-win for businesses and customer service virtual assistants due to creating an ideal setup and boosting job satisfaction.
Our advantages extend beyond just affordability. We guarantee that our outsourced team brings along the mental freedom of delegating time-consuming or routine tasks. This lets you focus on the most essential tasks: growing your business, innovating, and leading creatively.
How quickly can my customer service virtual team be up and running?
DigiWorks typically takes an average of 14 days to prepare your team. During this period, we will be responsible for job advertising, candidate screening, and testing, conducting rigorous interviews, and selecting the best fit for your business.
What does your hiring process look like?
Our recruitment process is almost the same as what you would expect from a typical local hiring approach. What sets DigiWorks apart, however, is we are able to tap into a much larger pool of skilled professionals than most onshore markets. This gives us a major advantage in finding first-class talent, resulting in a higher volume of quality applicants—often five times more than traditional hiring avenues.
Start by outlining your business needs and expectations. We will screen candidates for language, skills, and cognitive ability, then present you with a shortlist—you are welcome to conduct final interviews. If a hire does not work out, we will swiftly handle the replacement process for you.
How do customer service virtual assistants manage customer feedback?
DigiWorks virtual customer service assistants gather, analyze, and report customer feedback to deliver actionable insights that reveal satisfaction levels and highlight areas for growth and improvement.
Do customer service virtual assistants offer support across various time zones?
Definitely! Our virtual assistant offer flexible support schedules that accommodate different time zones to ensure your customers receive prompt assistance wherever they are in the world.
What measures do you take to maintain high-quality virtual customer service?
We leverage advanced communication tools alongside top-tier training, regular performance evaluations, and continuous feedback to ensure our customer support virtual assistant service consistently meets and exceeds expectations
Which communication tools do virtual customer service assistants use?
DigiWorks Virtual customer service assistants use a wide range of tools, from live chat software, CRM systems, email platforms, and VoIP phone solutions, to interact efficiently with customers across our support channels.
How do you ensure quality?
DigiWorks uses advanced tracking technology and ongoing communication to ensure employees stay on schedule and within budget. After we match you with the right candidate, you can establish KPIs to guide their performance once onboard.
Is it possible to hire customer service virtual assistants on a part-time basis?
Absolutely. Whether you need ongoing support with a short-term project or campaign, DigiWorks outsourcing solutions offer part-time virtual assistants starting from 20 hours weekly.
Can I set my customer service virtual assistant’s work hours? Are overnight shifts possible?
Certainly. DigiWorks allows you complete control over your virtual assistant’s schedule and candidates are briefed on your preferred hours. Professionals in many leading outsourcing countries are comfortable working night shifts, especially when supporting international clients. This makes it easy to align their availability with your time zone. If you need coverage on public holidays, that can be arranged, including the appropriate holiday pay.
What happens if my virtual assistant for customer service does not meet expectations?
If your virtual assistant is falling short in their role or is not meeting agreed-upon KPIs, let us know so we can help performance manage them or terminate and replace them if necessary.
How can I pay my employees who work offshore?
You don’t have to! We take care of payroll as part of our service.
Is my company’s data secure?
Absolutely. While our customer service virtual assistants work remotely, we can implement advanced security measures such as remote desktop access, IP restrictions, two-factor authentication, and endpoint protection. Every staff member gets verified officially through processing copies of diver’s licenses, passports, and other identifying documents. Upon your request, we enforce Non-Disclosure Agreements (NDAs) prior to onboarding.
We find you the top 1% of virtual assistants globally for a fraction of the cost.
Thousands of virtual assistants globally go through DigiWorks’ skills based assessments. Our AI powered matching tool will then match candidates on factors to eliminate hiring bias.
With our platform, you can easily review, choose and interview the best virtual assistants based on your needs. Work remotely with your selected candidate. Choose your new team member based on skills!
Work with someone you can trust.
Navigating international payments, hr, and legal aspects for global remote teams is difficult. Our platform allows you to pay a subscription payment per talent and is built to ensure things follow the rules and you can work with your remote team safely.
Onboard, train and manage your global remote virtual assistant team.
Empower your virtual assistant teams with training, employee engagement, performance, development tools, and tracking features to fuel positive culture globally.
Join the small businesses that have loved DigiWorks to find, hire and manage their global remote team.
Talent on our platform have worked at companies like
Enhance Your Positive Customer Experience with Dedicated Virtual Assistance
DigiWorks virtual assistants for customer service expertly handle a wide range of support functions with professionalism and care, ensuring fast and smooth resolution of customer concerns. Whether via live chat, email, phone, or social media, our team delivers consistent, high-quality service backed by tailored onboarding, ongoing performance reviews, and active supervision to maintain customer satisfaction and loyalty.
Customer Inquiries and Issue Management
DigiWorks customer service virtual assistants use strong analytical and problem-solving skills to turn complaints into opportunities, ensuring every customer feels heard and valued, boosting overall customer satisfaction
Live Chat and Email Assistance
Our virtual customer service team provides around-the-clock services through live chat and email channels to provide prompt, courteous, and reliable support. We ensure that customers receive help whenever they need it most and that concerns are resolved without delay.
Phone Calls Support Services
Our virtual customer service assistants deliver high-quality phone support—from simple inquiries to complex issues—handling each call with courtesy, a customer-first mindset, and a focus on leaving every interaction on a positive note.
Customer Feedback Gathering
Customer opinions are key to business growth, our customer service virtual assistants actively collect, evaluate, and report on feedback, which offers them actionable insights into customer satisfaction and highlights areas where your business can improve.
Order Management and Tracking Support
Timely and accurate order handling is key to customer satisfaction. Our virtual customer assistants manage the entire order process, ensuring each transaction is completed smoothly while keeping customers informed of their purchase status at every step.
Product Knowledge and Assistance
Our customer support team handles all product-related questions and concerns with care, expertise, and patience, guiding customers with clear, detailed information to help them make confident choices through thorough product support.
Loyalty Program Support
Well-managed loyalty programs are key to boosting customer retention, our virtual customer service assistants strengthen customer engagement and build lasting rapport – overseeing loyalty-related queries, registrations, and ongoing program management.
Complaint Resolution and Escalation
Our virtual assistant service team sensitively and professionally handles complaints, an approach that helps preserve customer trust, reinforces satisfaction, and ensures issues are resolved swiftly and escalated when necessary.
Omnichannel Customer Support
We provide integrated support across various platforms, including social media, to ensure customers receive consistent, high-quality service no matter which communication channel they use to contact your business.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
Antonio - Sales, Customer Service
Jonalou - Operations
Yomi - Sales
Irish - Operations
David - Sales
One-Week No Risk Trial Period
Not sure about how to hire from emerging countries or what to expect? Join our platform and find out.
Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
Hear From Our Customers
Businesses are using DigiWorks to grow
Explore a world of talent, without borders.
More flexibility and freedom for small businesses and teams
Virtual Assistant Service Directory
Regardless whether you need help with accounting, Airbnb management, or social media management, we have the right solution for you. Explore our virtual assistant directory below to find the most suitable service for you.
Ready to Hire Your Virtual Assistant?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
Get In Touch
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