Hire a Virtual Assistant for Customer Service from
In today’s fast-paced business world, exceptional customer service isn’t optional—it’s essential. DigiWorks provides skilled virtual assistants for customer service who deliver professional, efficient support that strengthens client relationships and helps your business grow.
See what hundreds of founders who love hiring virtual assistants with us have to say.
Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring a Virtual Assistant for Customer Service
DigiWorks remains committed to strengthening our vision of solidifying our position as one of the world-class outsourcing providers with our expert virtual assistants for customer service.
How to Hire a DigiWorks Virtual Assistant?
Forget the hassle of scrolling through endless profiles and unverified freelancers on typical job platforms.
DigiWorks streamlines offshore staffing by connecting you with a carefully handpicked virtual assistant who meets your practice’s specific needs.
Frequently Asked Questions
Find answers to the most common questions about our services and processes.
What services do customer service virtual assistance provide?
DigiWorks customer service virtual assistants provide many excellent customer service tasks, including handling live chat and email communication, gathering customer feedback, responding to customer queries, providing phone support, processing and tracking orders, offering product-related assistance, addressing customer complaints, managing loyalty programs, and delivering customer support services across multiple platforms.
In what ways can a customer service virtual assistant enhance my customer support?
A virtual assistant can promptly and effectively resolve inquiries and issues, which helps boost customer service, increase client satisfaction, and build long-term customer loyalty by offering fast, dependable, and around-the-clock support.
How are your customer service virtual assistants trained?
Our customer service virtual assistants receive comprehensive training that covers effective communication, problem-solving strategies, in-depth product understanding, and up-to-date customer service tools.
How do virtual assistants for customer service handle busy customer service periods?
Adept in navigating high-traffic periods, DigiWorks virtual customer service assistants effectively prioritize requests and leverage advanced support tools without sacrificing service quality or response time.
What makes DigiWorks a leading outsourcing provider?
Outsourcing has become a cornerstone of modern business strategy, especially in an era where flexibility and efficiency are key drivers of success. The global shift toward remote work – accelerated by the COVID-19 pandemic – has shown that high-performing teams can be built and managed from virtually anywhere. DigiWorks is at the forefront of this transformation. Because our approach is rooted in understanding your business needs, identifying the right talent globally, and ensuring cultural alignment and productivity from day one, at DigiWorks, we do not just fill roles – we build remote teams that integrate seamlessly with your operations. Our global reach, agile recruitment process, and unwavering commitment to quality set us apart. We source top-tier professionals from diverse regions and time zones, and we ensure 24/7 operational capabilities and faster turnaround times. With remote work becoming the norm rather than the exception, companies that embrace strategic outsourcing gain a competitive edge. 65% of organizations that outsource do so to reduce costs, while 63% cite flexibility as a key benefit. DigiWorks delivers both – along with reliability, transparency, and a partnership mindset.
Will I have a dedicated customer service virtual assistant?
Yes, absolutely! DigiWorks assigns you a virtual assistant fully dedicated to your business, whether on a part-time or full-time basis. We carefully select the assistants based on your specific needs, and they remain with you in the long run. This allows you to build a strong working relationship and gives you someone who truly understands the culture of your business cooperation and whom you can learn from.
What key qualities do DigiWorks customer service virtual assistants bring to the table?
Not only does DigiWorks scout for virtual assistants with strong work ethics, English language skills, friendly attitudes, and university-level education, but we also ensure they have a quiet space to work, access to cloud-based tools, and high-quality computers. However, before we match candidates with your business, we assess their familiarity with the tools and platforms you use most frequently.
We prioritize excellent time management, one of the most valuable traits we look for. As a result, we produce virtual assistants who are efficient, well-organized, and effective communicators, both in writing and verbally.
Our customer service virtual assistants’ ultimate goal is to help you work more efficiently and maintain a consistent competitive edge, so your specific needs and willingness to provide training play a significant role in defining their responsibilities. Not only do they handle customer inquiries, manage live chats, oversee email correspondence, and provide support via social media platforms, including Facebook and X (Twitter), they also assist with ticketing systems, process orders, track customer interaction and customer feedback, and ensure seamless customer service delivery.
Besides all this, if you have any add-on needs, it is not a problem. Just tell your trusted virtual assistant, and they will actively take care of the rest.
What do I benefit from outsourcing customer service virtual assistants via DigiWorks?
Many professionals in top outsourcing destinations are drawn to remote virtual assistant roles because they offer the flexibility to work from home, skip long commutes, and offer convenient daytime hours. Outsourcing to these regions provides a win-win for businesses and customer service virtual assistants due to creating an ideal setup and boosting job satisfaction.
Our advantages extend beyond just affordability. We guarantee that our outsourced team brings along the mental freedom of delegating time-consuming or routine tasks. This lets you focus on the most essential tasks: growing your business, innovating, and leading creatively.
How quickly can my customer service virtual team be up and running?
DigiWorks typically takes an average of 14 days to prepare your team. During this period, we will be responsible for job advertising, candidate screening, and testing, conducting rigorous interviews, and selecting the best fit for your business.
What does your hiring process look like?
Our recruitment process is almost the same as what you would expect from a typical local hiring approach. What sets DigiWorks apart, however, is we are able to tap into a much larger pool of skilled professionals than most onshore markets. This gives us a major advantage in finding first-class talent, resulting in a higher volume of quality applicants—often five times more than traditional hiring avenues.
Start by outlining your business needs and expectations. We will screen candidates for language, skills, and cognitive ability, then present you with a shortlist—you are welcome to conduct final interviews. If a hire does not work out, we will swiftly handle the replacement process for you.
How do customer service virtual assistants manage customer feedback?
DigiWorks virtual customer service assistants gather, analyze, and report customer feedback to deliver actionable insights that reveal satisfaction levels and highlight areas for growth and improvement.
Do customer service virtual assistants offer support across various time zones?
Definitely! Our virtual assistant offer flexible support schedules that accommodate different time zones to ensure your customers receive prompt assistance wherever they are in the world.
What measures do you take to maintain high-quality virtual customer service?
We leverage advanced communication tools alongside top-tier training, regular performance evaluations, and continuous feedback to ensure our customer support virtual assistant service consistently meets and exceeds expectations
Which communication tools do virtual customer service assistants use?
DigiWorks Virtual customer service assistants use a wide range of tools, from live chat software, CRM systems, email platforms, and VoIP phone solutions, to interact efficiently with customers across our support channels.
How do you ensure quality?
DigiWorks uses advanced tracking technology and ongoing communication to ensure employees stay on schedule and within budget. After we match you with the right candidate, you can establish KPIs to guide their performance once onboard.
Is it possible to hire customer service virtual assistants on a part-time basis?
Absolutely. Whether you need ongoing support with a short-term project or campaign, DigiWorks outsourcing solutions offer part-time virtual assistants starting from 20 hours weekly.
Can I set my customer service virtual assistant’s work hours? Are overnight shifts possible?
Certainly. DigiWorks allows you complete control over your virtual assistant’s schedule and candidates are briefed on your preferred hours. Professionals in many leading outsourcing countries are comfortable working night shifts, especially when supporting international clients. This makes it easy to align their availability with your time zone. If you need coverage on public holidays, that can be arranged, including the appropriate holiday pay.
What happens if my virtual assistant for customer service does not meet expectations?
If your virtual assistant is falling short in their role or is not meeting agreed-upon KPIs, let us know so we can help performance manage them or terminate and replace them if necessary.
How can I pay my employees who work offshore?
You don’t have to! We take care of payroll as part of our service.
Is my company’s data secure?
Absolutely. While our customer service virtual assistants work remotely, we can implement advanced security measures such as remote desktop access, IP restrictions, two-factor authentication, and endpoint protection. Every staff member gets verified officially through processing copies of diver’s licenses, passports, and other identifying documents. Upon your request, we enforce Non-Disclosure Agreements (NDAs) prior to onboarding.
We find you the top 1% of virtual assistants globally for a fraction of the cost.
Thousands of virtual assistants globally go through DigiWorks’ skills based assessments. Our AI powered matching tool will then match candidates on factors to eliminate hiring bias.
With our platform, you can easily review, choose and interview the best virtual assistants based on your needs. Work remotely with your selected candidate. Choose your new team member based on skills!
Work with someone you can trust.
Navigating international payments, hr, and legal aspects for global remote teams is difficult. Our platform allows you to pay a subscription payment per talent and is built to ensure things follow the rules and you can work with your remote team safely.
Onboard, train and manage your global remote virtual assistant team.
Empower your virtual assistant teams with training, employee engagement, performance, development tools, and tracking features to fuel positive culture globally.
Join the small businesses that have loved DigiWorks to find, hire and manage their global remote team.
Talent on our platform have worked at companies like
Enhance Your Positive Customer Experience with Dedicated Virtual Assistance
DigiWorks virtual assistants for customer service expertly handle a wide range of support functions with professionalism and care, ensuring fast and smooth resolution of customer concerns. Whether via live chat, email, phone, or social media, our team delivers consistent, high-quality service backed by tailored onboarding, ongoing performance reviews, and active supervision to maintain customer satisfaction and loyalty.
Customer Inquiries and Issue Management
DigiWorks customer service virtual assistants use strong analytical and problem-solving skills to turn complaints into opportunities, ensuring every customer feels heard and valued, boosting overall customer satisfaction
Live Chat and Email Assistance
Our virtual customer service team provides around-the-clock services through live chat and email channels to provide prompt, courteous, and reliable support. We ensure that customers receive help whenever they need it most and that concerns are resolved without delay.
Phone Calls Support Services
Our virtual customer service assistants deliver high-quality phone support—from simple inquiries to complex issues—handling each call with courtesy, a customer-first mindset, and a focus on leaving every interaction on a positive note.
Customer Feedback Gathering
Customer opinions are key to business growth, our customer service virtual assistants actively collect, evaluate, and report on feedback, which offers them actionable insights into customer satisfaction and highlights areas where your business can improve.
Order Management and Tracking Support
Timely and accurate order handling is key to customer satisfaction. Our virtual customer assistants manage the entire order process, ensuring each transaction is completed smoothly while keeping customers informed of their purchase status at every step.
Product Knowledge and Assistance
Our customer support team handles all product-related questions and concerns with care, expertise, and patience, guiding customers with clear, detailed information to help them make confident choices through thorough product support.
Loyalty Program Support
Well-managed loyalty programs are key to boosting customer retention, our virtual customer service assistants strengthen customer engagement and build lasting rapport – overseeing loyalty-related queries, registrations, and ongoing program management.
Complaint Resolution and Escalation
Our virtual assistant service team sensitively and professionally handles complaints, an approach that helps preserve customer trust, reinforces satisfaction, and ensures issues are resolved swiftly and escalated when necessary.
Omnichannel Customer Support
We provide integrated support across various platforms, including social media, to ensure customers receive consistent, high-quality service no matter which communication channel they use to contact your business.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
Antonio - Sales, Customer Service
Jonalou - Operations
Yomi - Sales
Irish - Operations
David - Sales
One-Week No Risk Trial Period
Not sure about how to hire from emerging countries or what to expect? Join our platform and find out.
Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
Hear From Our Customers
Businesses are using DigiWorks to grow
Explore a world of talent, without borders.
More flexibility and freedom for small businesses and teams
Virtual Assistant Service Directory
Regardless whether you need help with accounting, Airbnb management, or social media management, we have the right solution for you. Explore our virtual assistant directory below to find the most suitable service for you.
- Insurance Virtual Assistant
- Property Management Virtual Assistant
- Dental Virtual Assistant
- eBay Virtual Assistant
- Shopify Virtual Assistant
- Call Center Virtual Assistant
- VA for Executives
- VA for SEO
- Real Estate Virtual Assistant
- Small Business Virtual Assistant
- Sales Virtual Assistant
- Legal/Lawyers Virtual Assistant
- Social Media Virtual Assistant
- Bookkeeping Virtual Assistant
- Amazon Virtual Assistant
- Airbnb Virtual Assistant
- Personal Virtual Assistant
- Marketing Virtual Assistant
- Data Entry Virtual Assistant
- Customer Service Virtual Assistant
- eCommerce Virtual Assistant
Ready to Hire Your Virtual Assistant?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
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