DigiWorks is a remote hiring leader – having developed affordable practices and platforms to suit business owners and ensure that they make a game-changing solution one of their standout features.
Hire Live Chat Agents From Nigeria Vietnam Mexico South Africa Philippines
Receive an affordable, all-in-one ticketing solution for your company through DigiWorks. Our team will ensure a favourable and effective customer experience – allow prospects to interact directly with your support team through chat software and automation features on your site or even social channels, enabling them to quickly receive quotations, service and any information that turns them from a cold lead to a paying customer. Read on to learn more about our services, and how our premium experience can aid your business brand.
Why Is Online Chat Important?
Live chat tools enable your clients to contact your company instantly through chat software, and personalise their experience on your site and social channels. Discover how it can take your business to the next level.
Client Satisfaction
Every chat message is personally handled in low response times, helping to make client trust and loyalty one of the standout features of your business.
Efficiency and Productivity
Business owners don’t have to focus on an auxiliary (but important) task - they can focus on growth while still providing quality service and maintaining customer-focused features.
Enhanced Sales and Conversion
An online chat interface is a clever technique to turn TOFU clients into converted customers - and it works.
See what hundreds of founders who love hiring virtual assistants with us have to say.
Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
United States
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring Live Chat Agents
Why is DigiWorks Your Ideal Partner?
Frequently Asked Questions
These are common questions we hear during Discovery Calls. DigiWorks provides startups, enterprises, and ecommerce brands with fast, affordable, and high-quality live chat support that beats the cost of in-house teams.
What is Live Chat support?
A dedicated Live Chat assistant is made constantly available to unlimited users, through automation features like a chat widget or chat button, for any queries that a chat visitor or prospective client may have. They answer any questions in their conversations inbox, improve customer interactions, and go the extra mile to find opportunities to upsell or offer services. It’s an ideal type of communication for any company to integrate into their business plan.
How Does Live Chat Help My Business?
Live Chat is a type of communication that increases business efficiency without expensive labour costs, saving you money while bringing in accessible interactions with new sources of income. An operative can manage concurrent chats with customers through a chat window on your site, providing a knowledge base and specific answers to their queries.
Why Are Remote Workers An Ideal Solution For Live Chat?
Remote hires are comparatively inexpensive to local hires, but are still an ideal way to find quality, experienced workers to handle incoming messages in short amounts of time, and even as many 2-5 concurrent chats through a conversations inbox.
How Do Live Chat Hires Increase Conversion Rates?
Businesses can affordably provide customer-focused features without a great deal of effort or oversight, intelligently supplementing the effort of your sales team. It’s a strategic move to outsource your Live Chat.
Why Is Outsourcing The Right Move For Live Chat?
Outsourcing enhances your Live Chat through 24/7 availability – no oversight needed, ideal price plans and enhanced customer experiences.
How Will Outsourcing Improve Productivity?
Core business management won’t need to focus on effective customer experiences – they can turn their attention to business growth while still being sure that support-focused features of their business are handled well
Does 24/7 Support Really Suit My Business Needs?
A client being able to receive help at any time, even outside of your business hours, gives them a greater sense of trust and loyalty in your company, and increases their retention.
How Does Outsourcing Improve Conversion?
Customers are tended to in a timely manner through real-time, personalized support. As well as finding good opportunities to upsell, telecommunicators give clients a sense of being important to a business, and are likely to continue using your services for a longer time.
What Should Inform My Decision In Choosing An Outsourcing Provider?
The most important consideration when deciding on a remote talent agency is to decide who would make an ideal partner. Who can affordably provide me with a high level of talent that suit my business needs, while providing me with a strong knowledge base on remote hiring to enable me to get the most out of outsourcing?
How Have We Helped Businesses?
From sourcing 22 quality talents for an e-commerce company, to helping Real Estate Agencies maintain high standards, we have a proven record of providing a white-glove service that enables company scalability and growth.
The Digiworks Advantage
Because of the popularity of our agency amongst employees, we’re able to confidently choose only the top 3% of our candidates. That means that we narrow down an international pool of hires and provide premium experience for your business.
We don’t leave our partners stranded – that’s really what sets DigiWorks apart. We understand the mentality shift required to manage remote talent, which is why we enable business owners through quality consulting to manage onboarding and remote management
And we don’t lose out on quality either – but opting in for quality service at favourable price plans means that you can rebuild your adjust your business plan to make your operations lean and growth driven.
Join the small businesses that have loved DigiWorks to find, hire and manage their global remote team.
Talent on our platform have worked at companies like
Live Chat For Business.
DigiWorks delivers premium live chat support services built around speed, empathy, and expertise. We prioritize first-class customer engagement, ensuring every interaction reflects our commitment to quality. Clients choose us because we consistently raise the bar for service excellence. Our strengths include:
24x7x365 Chat User Availability
Your business is now available 24/7 for online communication – which also allows you international reach. Enhance client satisfaction by being constantly available to answer user questions through powerful ticketing solutions – even outside of business hours.
Enhanced Productivity
Pull focus back to your growth, and remain assured that clients are recieving a personalized experience from an experienced team.
Cost Savings
Reduce your pay rate by around 40%, not counting your reduced overhead costs.
Customer Satisfaction
Leave your customers knowing that any of their concerns will be quickly handled through online communication, which gives unlimited users a sense of trust in your ability to help them.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
🇿🇦 South Africa
Antonio - Sales, Customer Service
🇲🇽 Mexico
Jonalou - Operations
🇵🇭 Philippines
Yomi - Sales
🇳🇬 Nigeria
Irish - Operations
🇵🇭 Philippines
David - Sales
🇿🇦 South Africa
One-Week No Risk Trial Period
Not sure about how to hire from emerging countries or what to expect? Join our platform and find out.
Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
Hear From Our Customers
Businesses are using DigiWorks to grow
Explore a world of talent, without borders.
More flexibility and freedom for small businesses and teams
Ready to Hire Your Customer Support Agent?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
Get In Touch
Have questions about pricing, plans, or our services? Fill out the form and we will be in touch shortly.