Hire a Virtual Assistant for eCommerce from
From inventory management to online sales channel optimization, e-commerce business owners face unique difficulties. The virtual assistant for ecommerce helps business owners run their online stores and increase sales by pertaining to their unique business needs! Writing product descriptions, customer service, order processing, inventory management, digital marketing, and other administrative tasks are just a few of the many duties they are able to take off your plate.
Our virtual assistants help businesses within all kinds of industries increase customer satisfaction, streamline operations, and spur growth. The best part: By outsourcing offshore remote talent through us, you obtain affordable, scalable, and effective e-commerce support without any of the overheads associated with in-house, full-time hires.
What an ecommerce virtual assistant handles in your online store
A dedicated ecommerce assistant takes over the store operations that pile up around every sale: product data, orders, returns, customer emails and supplier follow-ups. That help matters most when you sell through your own website and one or more marketplaces, because the same product, price and stock count has to match on every channel. Part-time or full-time, the same person logs in to your store admin, help desk and spreadsheets each day and works for your business alone.
- Daily store checks: reviewing new orders, failed payments, low-stock alerts and customer messages at the start of each shift, then flagging anything that needs your decision
- Product data: adding new products and keeping titles, SKUs, variants, prices and images the same on your website and every marketplace you sell on
- Orders and shipping: confirming orders, passing them to your warehouse or fulfillment partner, adding tracking numbers and chasing late or lost parcels with the carrier
- Returns and refunds: logging return requests, checking them against your returns policy and preparing refunds, exchanges or store credit for your approval
- Customer emails: answering questions about orders, delivery times and products from your shared inbox or help desk, in the tone and with the saved replies you set
- Supplier coordination: sending purchase orders, confirming delivery dates, checking incoming stock against what was ordered and updating stock counts when it arrives
- Discount codes and promotions: setting up the codes, bundles and sale prices you approve, then switching them off when the promotion ends
- Weekly reporting: a short summary of sales, best sellers, returns and stock levels by channel, so you can see what needs restocking or attention
Running your store on Shopify? See what a Shopify virtual assistant can handle for you.
What does a store management virtual assistant do?
It runs the routine side of your shop each day: checking new orders, updating stock and product pages, replying to customers and following up with suppliers. Decisions on pricing, buying and marketing stay with you, and your assistant prepares the numbers you need to make them.
What skills should an ecommerce virtual assistant have?
Hands-on time in the platform you sell on, such as Shopify, WooCommerce or Magento, matters most, along with accuracy in spreadsheets and bulk product uploads. For customer emails, clear written English and a calm tone with unhappy buyers count for more than platform knowledge. A useful interview question is which order problem or bulk product update they handled most recently, and how they fixed it.
How do I hire an ecommerce virtual assistant?
Start with a short brief listing the channels you sell on, the tasks to hand over and the hours you need covered. Every candidate on your shortlist has already passed English, logic and numeracy tests plus a check of their computer and internet setup, and you make the final pick after video interviews. Payroll is handled by DigiWorks, and you are billed only for the hours your assistant logs.
See what hundreds of founders who love hiring virtual assistants with us have to say.
Remodelmate
Logan Phillips (Head of Operations)
Marketplace
Start Up
Maid Fantastic
Megan Fraser (Founder)
Local Service
SME
Canada
EcoFresh Solutions
Holly McKee (Founder)
Local Service
SME
New Zealand
Thousands of Companies trust DigiWorks for Hiring a Virtual Assistant for eCommerce
DigiWork has become the leading platform for hiring VAs. This not only proves our commitment to all-around high-quality services but reinforces our drive to be the world’s largest outsourcing company.
How Can I Recruit a Virtual Assistant for Ecommerce?
Bid farewell to searching through innumerable profiles and unconfirmed freelancers on generic platforms. We streamline the offshore staffing process and guarantee that you are paired with the best virtual assistant for the particular requirements of your practice.
Frequently Asked Questions
Find answers to the most common questions about our services and processes.
What Duties Can a Virtual Assistant for E-Commerce Perform?
Here are just a few of the many tasks that an e-commerce virtual assistant can handle: Customer service, product listings, order processing, inventory management, digital marketing and related tasks, social media management and posting, analytical reporting, website upkeep and optimization, returns, customer complaints, and mor
In What Ways Can a Virtual Assistant Increase My Online Sales?
By optimizing product listings, enhancing customer service, putting targeted digital marketing strategies into practice, and managing social media to engage customers and increase traffic to your store.
Which Platforms Are Familiar to Your Virtual Assistants for eCommerce?
Our e-commerce virtual assistants can efficiently manage and optimize your online store across multiple ecosystems because they are skilled with major platforms like Shopify, WooCommerce, Magento, and Amazon.
How Do Virtual Assistants Keep Abreast of Developments in E-Commerce?
Through webinars, industry news, and ongoing education, our virtual assistants for eCommerce stay up to date on the newest trends, allowing them to implement innovative tactics for your e-commerce company.
Why Is Digiworks Regarded as The Industry Leader in Outsourcing?
Although outsourcing has existed for many, many years, businesses are now discovering that having local employees is no longer as necessary as it once was, especially before COVID-19. Outsourcing might be ideal for your company if you’re looking to increase productivity and lower operating expenses.
Will I Receive a Dedicated VA?
We have the option of hiring virtual assistants on a part-time or full-time basis to work solely for you. Your needs are taken into consideration when choosing the assistants. The same individual will work for your company the entire time so that you can establish a rapport and understand your needs.
What Are Your Requirements for Your VAs/ What Are Your VA's Primary Competencies?
Our primary requirements are excellent English, a strong work ethic, a university degree, and a warm disposition. We also make sure they have access to cloud-based technologies, a high-spec computer, and a quiet workspace.
Everything you could possibly want is included in virtual assistant services. Time management abilities and excellent communication skills are some of the most crucial traits we search for in order to guarantee effective communication and adherence to deadlines. We also assess their familiarity with the tools you use most frequently during the hiring process.
Your creativity and training ability are the only limits on what your VA can accomplish. We have hired VAs to handle a wide range of daily tasks, such as managing calendars and inboxes, conducting research, and maintaining LinkedIn profiles in order to generate leads. They are capable of building and optimizing online product listings, updating and auditing websites, and creating spreadsheets. Our virtual assistants are educated to guarantee prompt and courteous customer service. In addition, you can let them know if you have any other needs, and they will see to it that the work is completed.
What Are the Main Advantages of Employing a Virtual Assistant from Digiworks?
Outsourcing virtual assistants offshore has a lot of advantages. First of all, Filipinos, South Africans, and assistants from all our recruitment destination often adore working as virtual assistants because it enables them to work from home, avoid traffic, and work a day shift—the most popular work arrangement in the country. High levels of employee satisfaction are reported by virtual assistants employed by Digiworks, and you stand to gain significant cost savings that can help you grow your company.
The mental liberation that comes from stopping creatively draining activities is one subtle advantage. You can come up with new ideas to help your business grow and function more effectively with this new mental clarity.
How Much Time Does It Take to Assemble a Team?
Digiworks typically takes 14 days to post a job ad, screen applicants, conduct in-depth interviews, and assign them to your team. We take great satisfaction in finding workers who are a perfect fit for your company.
How Does Your Hiring Process Work?
With the exception of the fact that our labour pool is five times larger than your on-shore labour pool, our hiring procedure is identical to an on-shore one. With access to a global talent pool of billions (compared to the limited pool available when hiring locally), it’s only natural to expect a high volume of applications for each position we post. But don’t worry — we’ll take care of all the heavy lifting for you.
We screen applicants for English proficiency, aptitude, and skills, and we only present the qualified candidates we believe will be a good fit for you and your business. In order to identify potential clients, we will ask you to submit a brief that includes specifics about your company’s needs. The best remote professionals will then be selected for an interview. You can do the last interview if you’d like. If a candidate doesn’t work out for any reason, we’ll put in the effort to fire them and find a better applicant in their place.
Can Virtual Assistants for E-Commerce Handle Customer Support On Multiple Platforms?
Indeed, our e-commerce virtual assistants are capable of handling customer service on various platforms, offering reliable and excellent assistance via phone, social media, live chat, and email.
How Can the Effectiveness of Virtual Assistants in E-Commerce Be Guaranteed?
By providing our E-commerce Virtual Assistants with the newest tools and technologies to optimize e-commerce operations, as well as thorough training and frequent performance evaluations, we guarantee effectiveness and high-quality work.
Are Virtual Assistants Able to Assist with Marketing Strategies for E-Commerce?
Indeed, in order to boost online presence, brand awareness, and sales (the key to business success), our e-commerce virtual assistants can help with the creation and execution of successful marketing plans, such as SEO, content marketing, and social media campaigns.
How Are Order and Inventory Management Handled by Virtual Assistants?
To ensure a smooth operation, eCommerce VAs manage inventory and orders by tracking stock levels, processing orders quickly, and updating customers on the status of their orders using sophisticated management systems.
How Is Quality Maintained?
In order to save you money, our talent acquisition team checks in with candidates and uses technology to make sure your staff members arrive at work on time and leave when you want them to. Digiworks selects the ideal applicant for your company by screening and interviewing candidates in accordance with your specifications. Once an employee has been hired, you work with them to establish KPIs.
Can I Employ Virtual Assistants on a Part-Time Basis?
Yes, we can assist you in hiring part-timers for your company or particular projects. Our VAs work a minimum of 20 hours a week.
Can I Give You My Work Hours? Are They Able to Work Through the Night?
Yes, the ideal working hours for your company will be communicated to candidates. Our virtual assistants are adaptable and can work the hours your company needs. We can definitely assign staff to work overnight as night shifts are a common working schedule in the Philippines, South Africa, and other destinations we source our remote professionals from because so many US clients use employees from these destinations for back-office functions.
What Happens If My Virtual Assistant Does Not Perform?
We take care of it for you! Tell us if an employee or employees are not meeting your KPIs, and we will either help you manage their performance or replace them.
How Can I Pay My Employees Who Work Offshore?
You don’t have to! We take care of payroll as part of our service.
Is the Data of My Company Secure?
Our employees all work from home, but if you have sensitive information, we can put security measures in place to keep it safe and private. One such measure is the use of remote desktop software. We can obtain copies of employees’ driver’s licenses, passports, and other identifying documents so that, in the event of an incident, we have the legal right to hold them accountable for any harm done to your company—even though this has never happened to us before. Depending on your preference, we may ask for an NDA prior to onboarding.
We find you the top 1% of virtual assistants globally for a fraction of the cost.
Thousands of virtual assistants globally go through DigiWorks’ skills based assessments. Our AI powered matching tool will then match candidates on factors to eliminate hiring bias.
With our platform, you can easily review, choose and interview the best virtual assistants based on your needs. Work remotely with your selected candidate. Choose your new team member based on skills!
Work with someone you can trust.
Navigating international payments, hr, and legal aspects for global remote teams is difficult. Our platform allows you to pay a subscription payment per talent and is built to ensure things follow the rules and you can work with your remote team safely.
Onboard, train and manage your global remote virtual assistant team.
Empower your virtual assistant teams with training, employee engagement, performance, development tools, and tracking features to fuel positive culture globally.
Join the small businesses that have loved DigiWorks to find, hire and manage their global remote team.
Talent on our platform have worked at companies like
Boost Your Business with a Virtual Assistant for eCommerce
Our VAs for eCommerce are skilled at managing a wide range of tasks and dealing with various online shop difficulties (a.k.a. the dirty work). They provide all-round support to online businesses – from optimizing product listings to answering all sorts of customer enquiries. Our VAs use the most up-to-date e-commerce tools and platforms to ensure that your products stand out in a very crowded, competitive market.
We provide a comprehensive solution to meet your e-commerce needs, with an emphasis on improving customer experience and operational efficiency so you can concentrate on strategic growth and development. Here are some of the many tasks our remote workers would happily tick off your to-do-list on your behalf:
Product Listings That Actually Sell
Our virtual assistants for e-commerce are experts at creating and perfecting product listings. They hammer out listings that do two things: (1) Get found (thanks, sneaky-good SEO), and (2) make people want to click “Add to Cart.” By paying close attention to details, they make your products impossible to ignore. When they look good and show up where customers are searching, you’ll see traffic spike and sales follow.
No-Fuss Order Handling
Getting orders right matters – mess this up, and customers won’t come back… Our VAs treat every sale like it’s their own: from the second someone clicks “buy” to the moment the package lands on the customer’s doorstep, which guarantees accuracy and prompt customer updates that build trust and encourage customers to come back. Get it right, and they’ll shop again. And we get it right
The Management of Stock and Related Updates
Stockouts = lost sales. Overstocks = wasted cash. That’s why our VAs track your inventory in real-time, ensuring no stockouts annoying customers and no overstocks eating your profits. The VA finds that sweet spot where your shelves stay full (but not too full!), meaning less stress for you and happier clients. Simple as that!
Customer Support and Related Services
We’ve got your back. Our eCommerce assistants don’t just answer questions—they listen. Whether it’s solving issues, replying to feedback, or tackling support tickets, they treat every customer like a real person. No scripts, no robotic replies… Just genuine help that keeps shoppers coming back and feeling good about your brand. Happy customers stick around—we make sure of it.
SEO & Digital Marketing Services
Our expert e-commerce virtual assistants help improve your digital presence, attract the right audience, and increase conversions through proven SEO and digital marketing strategies. They handle EVERYTHING – from crafting engaging content to optimizing keywords, ensuring your brand reaches its highest potential!
The Management of E-commerce Social Media
Our e-commerce assistants increase your social media presence by interacting with your followers and advertising your goods via various channels. This way, your e-commerce site receives more traffic and brand recognition (the goal of every eCommerce store).
Analytics and Reporting for E-Commerce
Our e-commerce virtual assistants keep a close eye on analytics and offer business owners insightful information about the operation of their online store in order for them to make better decisions and maximize growth and profitability strategies.
Administration and Upkeep of Your Website
Our VAs take care of website management and maintenance duties to keep your e-commerce site operating efficiently. They also help create a dependable and appealing online shopfront by maintaining content and guaranteeing smooth user experiences, which is key to the success of any eCommerce store.
Handling of Returns and Complaints
Our virtual assistants for eCommerce handle complaints and returns with tact and efficiency. They support the preservation of your e-commerce company’s good name and client trust by swiftly resolving problems.
Meet our amazing virtual assistants from all over the world who are excited to join your team!
Daphney - Operations
Antonio - Sales, Customer Service
Jonalou - Operations
Yomi - Sales
Irish - Operations
David - Sales
One-Week No Risk Trial Period
Not sure about how to hire from emerging countries or what to expect? Join our platform and find out.
Unlock the Benefits of Outsourcing with DigiWorks
No Contractual Lock-in.
Access to Specialized Skills with No Setup Cost.
Virtual Assistant Services Around the Clock.
Agents Trained in HIPAA Compliance and Data Sensitivity.
You are Free to Switch Your Staff if Necessary.
Pay An Hourly Rate that Covers All Costs, Including Computer and Internet.
Hear From Our Customers
Businesses are using DigiWorks to grow
Explore a world of talent, without borders.
More flexibility and freedom for small businesses and teams
Virtual Assistant Service Directory
Regardless whether you need help with accounting, Airbnb management, or social media management, we have the right solution for you. Explore our virtual assistant directory below to find the most suitable service for you.
Which tasks to hand to an ecommerce virtual assistant first, and how to hire one
An ecommerce virtual assistant takes the repeat work in your online store off your plate, whatever you sell and wherever you sell it. The steps below help you choose what to hand over first and find the right person. With DigiWorks you interview pre-vetted candidates and choose who joins your team.
- Start with the tasks that repeat every day: Order checks, tracking updates, customer emails and product uploads are good first tasks. They follow clear steps, so a new assistant can learn them fast and you see the time saved within days.
- Match the assistant to your platform: A store on Shopify, WooCommerce or Magento needs someone who has worked in that platform. Ask each candidate which platform they use most and which bulk update or order problem they solved last.
- One store, many channels: If you sell on your own site and on marketplaces, ask your assistant to keep product data, prices and stock notes the same everywhere. A shared sheet with one row per product is a simple way to start.
- Selling on Amazon or running a dropshipping store: These models add their own daily tasks, such as listing work on Amazon or supplier messages and tracking in dropshipping. Pick an assistant with experience in your model, and use the pages on this site for each one.
- Write down your process: Short written steps for each task, such as how to check an order or answer a late delivery email, help your assistant work the way you want from day one.
- Test before you commit: Give each finalist a small task, such as ten product updates or five customer replies. Compare the results, not just the CVs.
- Give safe access: Give your assistant their own login to your store, email and help desk instead of sharing your password, and remove access when a task ends.
Running a dropshipping store? See our page on hiring a dropshipping virtual assistant. If most of your sales are on Amazon, our Amazon virtual assistant page covers that work in detail.
What does an ecommerce virtual assistant do?
An ecommerce virtual assistant does the daily store work from a remote location. That includes product data, orders and tracking, returns, customer emails, supplier messages and simple reports.
How do I hire an ecommerce virtual assistant?
List the channels you sell on and the tasks you want to hand over, post your needs on the DigiWorks platform, interview pre-vetted candidates and give your top choices a small test task. Then pick the person who did it best.
How much does an ecommerce virtual assistant cost?
It depends on the hours and the skills you need. DigiWorks hourly rates start from $7/hr. Tell us what you need and we will point you to suitable candidates.
Can one assistant work on my website and on marketplaces?
Yes. Many store owners start with one assistant who keeps product data, orders and customer emails in order across all their channels, then add more help as the store grows.
What should I keep doing myself?
Most owners keep the big choices, such as pricing, buying and marketing plans, and hand over the daily tasks that follow a set routine.
Ready to Hire Your Virtual Assistant?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
Get In Touch
Have questions about pricing, plans, or our services? Fill out the form and we will be in touch shortly.