Duties & Functions of a Virtual Assistant
A virtual assistant performs many different tasks, including customer service, schedule planning, administrative tasks, bookkeeping, data inputting, marketing, social media posting, research, writing, graphics design, making travel arrangements, and more. These workers are often hired to perform certain tasks, such as answering phones, booking appointments, and taking messages. They might even be used to manage emails and other administrative duties.
Virtual assistants are typically employed by small business owners, freelance professionals, and people working from home. Many virtual assistants work remotely, making them perfect for those who want to cut down on office expenses.
You’ll learn:
- Job brief example
- Responsibilities of a Virtual Assistant
- Requirements and skills of a Virtual Assistant
Ready to build your remote team?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
Job brief example
The job description for your administrative assistant depends entirely on what exactly you need help with and what skills/experience you require. Do you need customer service help, social media management or a basic administrator to schedule meetings and appointments for you? Also, think about what skills they need for this role, do they need excellent organizational skills, fluent communication, or basic assistant skills?
See an example of a job description template below:
This position requires you to work closely with our client’s marketing team to develop creative campaigns that help grow their brand awareness and increase sales. Your primary responsibility will be to manage the development and execution of digital advertising strategies across multiple platforms including social media, display, mobile, video, email, etc.
You will be responsible for overseeing our social media accounts, and creating and executing campaign plans that are aligned with the overall strategy of the organization. As part of this role, you will be required to perform research, analysis, planning, forecasting, scheduling and reporting activities related to the creation and delivery of online ads.
Key Responsibilities Include:
- Developing and implementing ad copy/creative ideas based on market research and competitor analysis. You will need to use our word-processing software.
- Creating and managing ad schedules and budgets
- •Monitoring performance metrics and analyzing data to identify trends and opportunities
- •Working directly with internal stakeholders to ensure the successful implementation of campaigns
- Instant messaging potential clients
- Posting consistently to and updating all social media platforms
Responsibilities
Think about what responsibilities you want to delegate to your personal assistant. We’ve created a list of tasks below. These can range from basic day tasks to more specialized tasks. This depends on what you need to delegate.
Managing customer inquiries and reacting to requests with the appropriate response. This includes responding to emails, phone calls, and social media messages.
Other responsibilities include:
- Booking travel accommodation
- Travel planning
- Responding to email notifications
- Blog writing
- Sending invoices to clients
- Updating customer spreadsheets
- Schedule appointments
- Update online calendars
- Bookkeeping tasks
- Social media marketing
- Social media content creation
- Customer support
- Collecting and evaluating customer satisfaction surveys
- Answering client questions
- Content writing
- Twitter marketing
Requirements and skills
Now that you’ve created your job description and listed out their key responsibilities it’s time to think about what requirements and skills they need to fulfill the job description.
We’ve listed out some example skills and requirements below:
- Must be able to use and edit Google sheets
- Must be familiar with appointment and calendar setting
- Must have good verbal communication skills
- Must have good time management abilities
- Must have some virtual administration experience
- Must be willing to work 8 hours per day
- Must be willing to work on a freelance basis
- Must be able to do cold calling
- Should require minimal supervision – independent worker
- Should be able to use and edit Google docs
- Should have strong internet connection
- Should be familiar with software programs the business uses
- Must be able to do basic graphic design
- Tech savvy skills are a plus
- Should have a basic understanding of social media marketing and web-based media handles
Ready to build your remote team?
Use the DigiWorks platform to hire, manage, and pay remote talent from all over the world.
Conclusion
Now that you’ve got everything listed out and know exactly what tedious tasks you need to be taken care of and you’ve got a sample job description, it’s time to start hiring your executive assistant.
It’s okay if you’re not sure where to start, there are a wide range of freelancers and virtual assistant services out there and our top pick for this is DigiWorks. They are amazing at connecting you with pre-vetted Virtual Assistants that can meet your exact job description and needs. Not only will they connect you with the talent but they’ll also handle onboarding and payroll for you. The cool thing about DigiWorks is that they do constant check-ins with your VA to make sure they’re producing high-quality work and helping you meet your business goals!
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About DigiWorks
DigiWorks is an easy-to-use platform that helps small businesses and start ups hire amazing remote talent from around the world. DigiWorks offers a way for you to hire, manage and pay people from all countries. If you find an amazing virtual assistant from Philippines, a content writer from Nigeria, or operations manager from South Africa – manage and pay your entire team from one platform with no hassle.
If you’re looking for a more affordable and sustainable option you might consider making use of a hiring platform like DigiWorks. Virtual assistant companies or platforms like DigiWorks are amazing as they not only match you with pre-vetted and assessed remote workers that can take care of all your business needs but they will also handle all onboarding and payroll needs as well.