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We’re making it super easy for you to hire amazing talented Virtual Assistants from around the world!

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Find, interview, and hire amazing remote talent from around the world to scale your business via our platform.

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Manage contracts, team engagement, invoices, and feedback in one centralised platform.

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21 Secrets to Hiring the Right Virtual Assistant for Your Small Business - Small Business Trends

A virtual assistant is a person who works remotely, usually via phone or email, to help businesses run efficiently and effectively. They do everything from scheduling meetings, managing calendars, answering emails, taking notes during client calls, transcribing audio files, researching information online, scheduling appointments, and even performing administrative tasks like filing papers and updating databases.

Businesses use virtual assistants to save money while freeing up employees’ time. For example, a small business owner might hire a virtual assistant to book travel arrangements, manage payroll, schedule meetings, and keep track of expenses. A law firm might outsource legal research, document review, and data entry work to a virtual assistant.

And since part-time virtual assistants usually hourly rates or per project, it’s easy to scale up or down as needed.

But there are several things to consider when looking into hiring one. Here are 22 secrets to hiring the right virtual assistant for your small business.

1. Do Some Research First

Before you start searching for virtual assistants, do some research first. Find out how much experience each individual offers, whether they use specialized software, and if they specialize in certain areas, such as accounting or marketing. Also make sure they’re reliable and trustworthy. If they’ve been recommended by a friend, check out their reviews online.

2. Consider Their Skillset

The best virtual assistants aren’t just good at managing tasks; they’re great at analyzing data and making sense of it. So look for someone who excels at Excel, PowerPoint, or Google Sheets. These programs are essential tools for keeping track of finances, planning events, and organizing files.

3. Look For Someone With Experience In Your Industry

There are plenty of companies that provide virtual assistance. If you don’t mind shopping around, try searching for a virtual assistant on sites like Upwork, Fiverr, and PeoplePerHour.com. Look for reviews and ratings to determine whether a particular provider is reputable. Also look into how much experience each candidate has. While some people charge less per hour, experienced virtual assistants tend to command a higher hourly rate.


Learn about Virtual Assistants:

  • Typical duties of a VA
  • Where to Find a Virtual Assistant
  • Things to Consider When Hiring a Virtual Assistant

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Typical duties of a VA:

  • Daily tasks, routine tasks
  • Admin tasks (administrative services)
  • Personal tasks
  • Email management
  • Calendar management
  • Project management
  • Content marketing, content writing, blog posts,
  • Social media management, running social media accounts, updating social accounts
  • Repetitive tasks, low-value tasks
  • Answering customer questions, customer service, customer support, live chat, working with customer service tools
  • Working with communication tools


Where to Find a Virtual Assistant

There are many different kinds of digital assistants available online, each one offering something slightly different. Some virtual assistant websites charge monthly or bi-monthly. Where to look also depends on the type of tasks you’d like to delegate. Some VAs help out with tasks like calendar management, email support, and document conversion while others focus on providing a wide range of skills including customer care, data entry, transcription, and research.

The best way to choose a virtual assistant is to think about what duties you’d like to delegate. Do you need help managing your schedule? Are you looking for someone to handle your emails? Or maybe you just want a little extra help around the house. Once you know what you need, there are several ways to find a suitable virtual assistant.

Virtual Assistant Job Postings

Before hiring any virtual assistant, ask yourself if you are willing to invest money into them and if you are ready to commit to them. You’ll probably spend anywhere from $15-30 per hour depending on the work involved. If you aren’t sure where to start, here are some things to consider:

β€’ Do you know what keywords people use when searching online?
β€’ Are there certain tasks you’d like to outsource?
β€’ What type of documents do you need help creating?
β€’ How much time do you have to dedicate to the project?
β€’ How many hours per week are you able to devote to it?

When looking through the list of virtual assistants, don’t just pick one who looks good. Look at their skill set and see if they match up with what you want done and if they have experience with similar jobs. Ask questions about how long each person has worked in the industry and whether or not they have experience with similar types of projects.

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Things to Consider When Hiring a Virtual Assistant

Before you hire someone, make sure you know what you want out of your assistant. Do you want them to do everything yourself? Do you want to pay them hourly or per project? How much work does it take to train them? What tasks do you want them to perform? There are several questions you need to ask yourself before you start looking around.

The hiring process for virtual assistants can take anywhere from 2 weeks to several months, depending on how much research you do ahead of time. Before you start searching, it helps to know exactly what type of VA you’re looking for. Here are some things to consider:

a. How many hours per week do you think you’ll be able to commit to working with your VA? This number will determine whether you hire one person or multiple VAs. If you don’t have a set schedule, it might make sense to split up tasks among multiple people.

b. Do you prefer someone who works remotely or in-office? Remote workers often work better for companies that have flexible schedules because they aren’t tied down to a specific office location. On the flip side, having an in-office assistant can help with productivity since you can see her face and body language.

c. Are you looking for a personal assistant or administrative assistant? Personal assistants typically handle scheduling, travel arrangements, errands, etc., while administrative assistants tend to focus on email management, bookkeeping, and similar duties.

d. Will you be paying hourly or monthly? Hourly rates are usually lower than monthly ones, but they come with additional costs like taxes and benefits. Monthly rates tend to be cheaper overall, but you won’t be able to track progress against individual goals.

e. Are you willing to pay extra for certain perks? Some VAs charge extra for things like background checks, references, and training. Others offer discounts for referrals, freebies, or even paid vacations.

f. Do you want your VA to be bilingual or multilingual? Depending on where you live, being fluent in another language could be beneficial. For example, if you plan to relocate to another city, knowing the local lingo can save you money on translation fees.

1. Know What Qualities You are Looking For

When you’re looking for a job, it’s easy to fall into a trap where you think, “I’m just looking for a job.” But what if you could learn how to find a great job without spending hours searching online?

The most important thing to remember when interviewing potential employees is that you aren’t trying to check off boxes. Instead, focus on finding someone who fits within the culture of your organization. When hiring managers ask questions like, “Tell me about yourself,” make sure you answer honestly and candidly. If you don’t feel comfortable answering the question, simply say something along the lines of, “That’s a really tough question. I’d love to talk about my career goals, but let’s start with some background information.”

Once you’ve gotten to know the person, it’s time to dig deeper. Ask open-ended questions such as, “What do you enjoy doing outside of work?” or “How did you decide to pursue a career in?” These types of questions allow you to discover whether the individual is passionate about their field and whether they truly enjoy working in the position they applied for.

2. Know What Skills are You Looking for

You’ll also want to ask about specific skills. While there isn’t one set list of skills every employer wants, there are certain traits that employers value. Some examples include:

β€’ Communication skills – Communicating effectively is essential in today’s world. Make sure you ask questions that give the candidate the opportunity to demonstrate their communication abilities.

β€’ Problem-solving skills – Asking questions allows you to see how well the applicant thinks critically. Demonstrating problem-solving skills includes being able to identify problems, brainstorm solutions, and communicate effectively.

β€’ Leadership ability – People often assume that leadership ability is synonymous with management experience, but it doesn’t always have to be. Many people with strong leadership skills lack formal management experience. Be sure to ask questions that show you care about the candidate’s leadership style.

3. Maintain Clear Communication

A virtual assistant must be able, at least, to communicate effectively without any barriers or misunderstandings. For example, it is important to clearly explain the purpose of the call, the reason why you are calling, and the goal of the conversation. This way, your virtual assistant will know what to do next. You might ask him/her to perform some action, such as book a flight, send an email, or set up a meeting. If your virtual assistant doesn’t understand what you want, he/she won’t be able to execute the task correctly.

In addition, you need to understand exactly what your virtual assistant does. He/she needs to know about the tasks he/she performs, the tools he/she uses, and his/her limitations. Otherwise, there could be confusion and miscommunication. Your virtual assistant may use different platforms, apps, and software. He/she might even use several applications simultaneously. To avoid potential problems, make sure you’re aware of each of your virtual assistant’s capabilities.

Finally, you need to keep track of your conversations with your virtual assistant. Make notes about every interaction you have with him/her. This will help you remember what happened during the call and identify any issues that arose.

4. Pick a Communications Channel and Approach

Communication is hard work. You’re probably already aware of that fact. And you know that effective communication is even harder. But you don’t have to do everything yourself. In fact, there are lots of ways to make sure your communications are successful. Here are some tips to help you improve your effectiveness.

a. Pick a Communication Channel and Approach

The most important thing to remember is that you’ll never be able to reach everyone. So pick one channel where you’ll try to connect with people. For example, email might be best for internal communications, while social media might be better suited for external communications.

b. Plan Ahead

If you don’t plan ahead, you won’t be prepared when you actually need to use your communication channels. Make sure you’ve got a strategy ready for each type of communication you use. If you’re sending out emails, think about whether you want to send them automatically or manually. When you post something online, consider posting during different times of day and week.

c. Check Your Tone

You may feel like you’re just talking to yourself when you write up your messages, but those words still matter. Think about how you’d talk to someone else if you were having a conversation. Would you sound friendly? Confident? Friendly but confident?

5. Look for Someone with Industry Experience

The best way to find a job is to look for someone with industry experience. A resume doesn’t tell you everything about a candidate. You need to see how she interacts with people, her work ethic, and what she does outside of work. If you are looking for a position where you will spend most of your day sitting behind a desk, you might consider hiring someone who has never worked in an office before. However, if you are looking for a role that requires interaction with clients, co-workers, or customers, it makes sense to hire someone with some experience.

6. Make Sure They Can Own Mistakes

Virtual assistants are becoming increasingly popular. You can hire one to handle tasks like scheduling meetings, booking travel arrangements, and even answering basic questions about your day-to-day life. But there’s no denying that having a virtual assistant is convenient. However, it’s important to remember that every person is different, and some people just aren’t cut out to work with a virtual assistant. If you find yourself constantly asking your virtual assistant to do something over and over again, it might be because you’re looking for someone who isn’t capable enough to take care of the task.

If you find yourself constantly asking the same question over and over again, don’t be afraid to let your virtual assistant know what you want. Ask them to explain why they think you should do something differently. This way, you can understand whether or not they’ve done research on the topic, and you can decide whether or not you trust them.

7. Ask for Verifiable References

Before you hire anyone, ask for references. If it’s possible, request contact information for three previous employers. You don’t want to waste your money on a person who doesn’t know how to do what he or she claims to be able to do.

If you find out later that the person lied about having experience or credentials, you could be liable for damages. This isn’t just a matter of being sued; it’s also a matter of losing your reputation. So make sure you check references thoroughly.

You might even consider asking potential hires to provide references themselves. In fact, some companies require candidates to submit references prior to making an offer.

8. Make Sure They Understand Social Media

Your social media VA should understand what it takes to run a successful campaign. If they don’t know how to use Facebook, Twitter, Instagram, Snapchat, etc., they won’t be able to manage your accounts effectively. They need to be familiar with the platforms’ functionality and be able to answer questions about the tools. Most importantly, they must be able to explain why certain actions take place. For example, if you’re posting something on your profile, you don’t want them to just post it without explaining why you did that.

You also want to make sure that your social media manager knows how to build relationships with customers through the platforms. This includes knowing how to respond to comments, likes, shares, retweets, etc. On some sites, like Twitter, this can mean responding within minutes, while on others, like LinkedIn, it might mean waiting several hours.

There are many different ways to find people online, including searching for their name, email address, phone number, and even location. But there are also ways to find people based on their interests. For example, if your target audience is millennials, you could look up their favorite brands, movies, TV shows, celebrities, etc. Then, you can reach out to those people directly.

If you’re looking for a social media manager, here are three things you should consider:

1. Experience
2. Skillset
3. Personality

9. Look for Some Who Makes Suggestions

Virtual assistants are becoming increasingly popular because they can solve problems and make life easier. They can also offer helpful recommendations based on their own experience. But you don’t want just anyone recommending things to your customers. You want someone who knows what your business does well and what it doesn’t do very well. And you want someone who can find solutions and recommend them.

A good virtual assistant should know where to look for solutions and how to find them. He or she should understand the products and services your business provides and have some idea about your customer base. In addition, he or she needs to be able to recognize patterns in data and use that information to make predictions.

10. Look for someone who asks questions

The interview process is one of the most important steps in finding a great employee. After all, it’s the person who will work directly with your customers every day. But what do you look for in a potential hire? How do you know whether someone is qualified for the position? And how do you find out if the candidate is really interested in working for you?

There are many things to consider when interviewing candidates. You want to make sure you’re getting the best fit for your team. a helpful tip is to find someone who asks good questions. This shows their level of interest and initiative.

11. Try a Trial Run

You want to hire someone to help you manage your home office. You think about hiring a virtual assistant, but you don’t know much about how it works. Before you invest money into something, try a trial run.

Start small. Try out one task β€” like scheduling meetings β€” and make sure it’s easy to use. If you find yourself getting frustrated, you’ll probably end up cancelling the project. But if you’re happy with the way things work, you might consider expanding your tasks next month.

Make sure your virtual assistant knows exactly what you expect before starting bigger projects. For example, do you want her to schedule meetings for you or just send calendar invites? Do you want her to answer emails, take notes during calls, or both? And are there certain times of day where she shouldn’t be working?

If you’re having trouble deciding whether your virtual assistant is the right fit for you, start with smaller projects. This gives you a chance to test the waters without committing too much time or money.

12. Look for Great Management

The best virtual assistants are able to take day-to-day tasks that cause stress but aren’t actually that difficult. So what makes a great virtual assistant? It’s all about managing time effectively. One of the most important qualities of a successful VA is the ability to manage multiple projects while maintaining deadlines.

13. Seek Out a Compatible Personality

When it comes to finding a virtual assistant, there are many things to consider. You want someone who fits into your lifestyle, and who will work well with your team. But how do you know if you’re compatible with each other? Here are some tips to find a VA who will complement your personality.

a. Ask yourself questions about what you want out of a VA. What does your ideal VA look like? Do you prefer someone who is organized, or one who likes to keep things loose? Does he/she enjoy working alone, or does she thrive in a collaborative environment? Is he/she tech savvy, or a bookworm? These questions will help you narrow down your options.

b. Determine whether you both have similar goals. If you both want to start a blog together, for example, you’ll probably have a lot of overlap in terms of interests. On the flip side, if you’re looking for someone to handle administrative tasks while you focus on creative projects, you might not see eye to eye.

c. Consider your communication styles. Are you outgoing, or reserved? Do you prefer to talk face-to-face, or via email? Some people prefer texting, others don’t. And it’s important to remember that you’ll likely spend most of your time communicating with your VA, so make sure you’re comfortable with his/her approach.

d. Make sure you’re on the same wavelength. A good match doesn’t mean you’ll always agree on everything, but it does mean you’ll understand each other better. Your VA needs to be able to communicate effectively, and you need to trust him/her enough to open up. This goes beyond just having a common interest; if you’re not on the same page, you won’t be able to collaborate effectively.

e. Be realistic. Don’t set unrealistic expectations. If you think you’ll never have to meet in person, you’re setting yourself up for disappointment. Likewise, if you think you’ll be able to accomplish everything online, you could be setting yourself up for frustration. Remember, you’re hiring a professional, so you shouldn’t expect anything less than stellar performance.

f. Think long term. How much time will you invest in your relationship? Will you hire someone once, then move on to another project? Or will you continue to work with the same VA over time? Keep in mind that you’ll be spending a significant amount of time working with each other, so make sure you choose wisely.

14. Make Sure They Understand Your Target Audience

Virtual assistants are becoming increasingly popular because they make our lives easier. We don’t have to remember passwords, we don’t have to open apps, and we don’t even have to talk to people. But there’s one thing that makes a virtual assistant stand out above the rest – understanding your target audience.

A good virtual assistant will know exactly what your audience wants. You might think that it’s enough to just hire a person who speaks English well. However, it’s much more complicated than that. If you’re looking for a virtual assistant, you’ll want to find someone who knows your target audience inside and out. After all, if they don’t understand your audience, how do they know what information to provide?

Hiring someone who doesn’t understand your audience could end up being a costly mistake. Not only will they fail to deliver the type of experience you want, but they won’t be able to answer questions about your industry. This puts your brand at risk. So, make sure they understand your target audience.

15. Look for Someone Who Will Remain Reachable

Virtual assistants are becoming increasingly popular among businesses. They offer many benefits, including cost savings, increased productivity, and access to experts without having to hire one yourself. However, there are some things to consider before picking up the phone.

When looking for a virtual assistant, it’s important to find someone who will remain reachable. If you’re working with a person who lives far away, it might make sense to use an app like Skype or FaceTime rather than calling every day. You don’t want to spend too much time talking to someone who won’t return your calls.

You also want to ensure that the virtual assistant you choose understands how to interact with your company. For example, if you run a law firm, you probably want a virtual assistant who knows how to deal with legal issues. On the flip side, if you work in customer support, you want someone who knows how to handle inquiries.

Finally, try to find someone who is available during normal business hours β€” not just 9 a.m. to 5 p.m., Monday through Friday. This way, you can set up regular meetings and check in whenever needed.

16. Look for Someone Who Understands Your Business

When it comes to hiring a virtual assistant, there are certain qualities that make someone stand out. One of those qualities is understanding your business. If you’re looking for someone who understands what you do and why you do it, here are some questions to ask yourself.

1. What’s my budget?
2. How much time am I willing to spend training my VA?
3. Do I want someone who’s just starting out or someone experienced?
4. Will I pay monthly or annually?
5. Can I afford to lose money while I train my VA?
6. Am I comfortable with outsourcing my entire department?

17. Look For Someone Willing to Learn

The most important thing you can do is find someone who wants to learn new skills.

A good way to test whether someone is open to learning new things is to ask them how they feel about the idea of taking online courses. Many people don’t like it because they think it takes away from their free time. However, if someone says something along the lines of “I’d love to take some online classes,” you might have found a great fit.

You shouldn’t just focus on finding someone who is willing to teach themselves; you should also make sure they’re willing to listen to you. This person needs to understand that you have ideas and suggestions that can help them improve their work. A good virtual assistant will always try to incorporate those ideas into his or her workflow.

Communication is another essential part of having a successful relationship with a virtual assistant. Make sure that you communicate clearly and frequently. Don’t talk over each other. Be honest. Ask questions. And remember, communication doesn’t mean simply talking. It includes listening as well.

18. Seek Someone Who Takes Feedback

A virtual assistant who seeks feedback understands that he or she must improve his or her performance. In fact, seeking feedback is part of the process. If the virtual assistant doesn’t take feedback seriously, it won’t help him or her do a better job.

An eagerness to seek feedback demonstrates that the person cares about performing well. He or she wants to do a great job. You want to work with someone like this because you know that he or she will provide you with honest feedback.

Seek out someone who takes feedback very seriously. This person will probably give you honest feedback. Asking for feedback is a sign of respect.

19. You Want Someone Who Keeps You Updated

Virtual assistants are becoming increasingly popular because they help people manage their day-to-day lives. From scheduling appointments to making dinner reservations, virtual assistants make it easy for busy people to keep up with everything. You want to hire someone that keeps you updated on the progress of tasks.

20. Look for Someone Who Delivers Detailed Project Reports

A project report is a document that provides information about a project. It includes data and analysis about the project, such as cost estimates, timelines, risks, and issues. In addition, it describes what was accomplished during the project.

Project reports are typically written by someone who worked on the project. However, sometimes clients request project reports directly. For example, they might ask for a summary of the project, or they might want to know whether the project met expectations.

The format of a project report depends on the purpose of the report. Some projects require a narrative style, while others use bullet points. You must decide which method works best for your client.

21. Seek Someone Who Anticipates Your Needs

If you’re thinking about hiring a virtual assistant, it might be worth considering what type of person you want to work with. While there are many different types of assistants out there, one thing is certain: They must be able to anticipate your needs.

For example, let’s say you run a law firm and you are looking to hire a legal assistant. Your ideal candidate would know how to research legal issues, write briefs, draft contracts, conduct interviews, and file documents.

The best part about hiring a virtual assistant is that it frees up your time to do what you love most – running your business. You no longer have to spend hours each day managing your social media presence. Instead, you can concentrate on growing your brand and improving your product.

You can also hire VAs that have experience in certain fields or entire functions, for example customer service experience, experience running social media accounts, experience with ecommerce, etc.

Hiring a virtual social media assistant offers cheaper rates than bringing on a full-time in-person employee. The costs depend on whether you require full-time employees or part-time. It also depends on where you’re hiring from, there are affordable US-based virtual assistants available, however it is much more affordable to hire from around the world.

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